As a supervisor or manager, you are judged on your ability to have open and honest dialogue. Most managers avoid confrontation in the hope that the problem will resolve itself - only to discover that avoiding it compounds the problem.
"Take-aways" that you practice and can apply on the job when you return:
• Utilize the "I Statement" technique to give constructive feedback.
• Deal with difficult employees.
• Promptly handle employee performance problems.
• Recognize the escalating symptoms of employee anger.
• Utilize strategies to address employee defensive methods.
Benefits and Learning Outcomes
- Know when you need to have a difficult conversation
- Organize your thoughts and mentally prepare yourself
- Pinpoint when and where to have the difficult conversation