Emotional Intelligence I: Dealing with Difficult People, Including Yourself! - School of Continuing Education, University Of Wisconsin

	Emotional Intelligence I: Dealing with Difficult People, Including Yourself!
	There's always one, and sometimes many, in every workplace. The difficult people we encounter challenge our patience, test our communication skills and seem to demand our attention, especially when we have more important things to do. How you handle them and yourself determines whether those trying situations escalate into war or result in a peaceful resolution. Learn how to identify the triggers that make people difficult to deal with in the workplace, improve your emotional intelligence skills, learn neutralizing communication skills and develop conflict resolution techniques. More...
	You will learn to: Understand the brain, body and emotions Identify types of people, and recognize your fatal attractions to certain personalities Classify style characteristics and their impact on relationships Transform tolerating difficult people into appreciating differences Redefine recognition as a relationship tool
	Notes Program fee includes morning and afternoon refreshment networking breaks, lunches, and instructional material.
	"Patricia was excellent, knowledgeable and personable. " Bob Granger, Ladish Forgings
	Forward this program to a friend/colleague: Separate multiple addresses with commas. To: (E-mail) From: (E-mail) Addresses will not be shared or sold to an organization outside of UWM.


	Tue.-Wed., Feb. 9-10, 2010 8:30am-4:30pm Location: UWM School of Continuing Education Instructor: Patricia Clason, RCC Fee: $945 PDU: 14 CEU: 1.4 Program No. 5050-3532 Registration Deadline: Mon., Feb. 8, 2010 Add To Registration Form Check Registration Form


	Emotional Intelligence II: Deepening Your Emotional Intelligence Skills

	For more information, contact:
		Dana LaFontsee, Program Director, danalaf@uwm.edu, 414-227-3378, 888-947-9947

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