From Conflict To Resolution: Managing and Mediating Conflict at Work - School of Continuing Education, University Of Wisconsin

	From Conflict To Resolution: Managing and Mediating Conflict at Work
	Friction in the workplace can be stressful and counterproductive for everyone involved. Conflict, however, does not have to be a destructive aspect of organizational life. It can be a resource if you have the resolution skills needed. Discover how to recognize a wide range of conflict causes including clashes of style and of deeper values. Learn how to remain assertive rather than aggressive or passive during difficult interpersonal encounters and facilitate a challenging meeting. Explore mediation skills that can be used by anyone to help individuals find solutions. More...
	You will learn to: Recognize both organizational and interpersonal causes of conflict. Strategize when to compromise, confront, avoid or collaborate. Manage defensiveness in ourselves and others when emotions run high. Utilize advanced listening skills to encourage effective problem solving. Mediate a conflict between individuals using realistic steps.
	Notes Program fee includes morning and afternoon refreshment, networking breaks, lunches and instructional material.
	Forward this program to a friend/colleague: Separate multiple addresses with commas. To: (E-mail) From: (E-mail) Addresses will not be shared or sold to an organization outside of UWM.


	Tue.-Wed., April 13-14, 2010 8:30am-4pm Location: UWM School of Continuing Education Instructor: Laura V. Page, MBA Fee: $895 PDU: 13 CEU: 1.3 Program No. 5050-3539 Registration Deadline: Mon., Apr. 12, 2010 Add To Registration Form Check Registration Form


	For more information, contact:
		Dana LaFontsee, Program Director, danalaf@uwm.edu, 414-227-3378, 888-947-9947

Business Catalog

Or dowload the pdf

Upcoming Opportunities
in December
2-3: Emotional Intelligence II - Deepening Your Emotional Intelligence Skills
3-4: Power & Influence without Authority
7: Managing Day to Day Employee Performance