Effective June 24, 2013, IT support for Finance and Administrative Affairs (FAA) is transitioning into the UITS IT support structure. If anyone in FAA has an IT service request or needs assistance with an IT incident or question they should now be calling the UWM Help Desk at 414-229-4040 or using the online form at http://GetTechHelp.uwm.edu.

 

FAA Systems

Welcome to the Finance and Administrative Affairs Systems office website. We provide comprehensive IT support for all departments within the division of Finance and Administrative Affairs. Within this site you will find useful information including sections on frequently asked help topics, approval forms for various Systems requests, and notices regarding the status of IT resources within the division.

Quick Help

How do I request help?

If you wish to submit a Help Request, please visit our Help Request Form. If you are having issues using the web form, or wish to speak with a member of the Helpdesk staff, you can call the FAA Systems Helpdesk at 229-4582, or ext 4582 while on campus, during the normal business hours. You can also contact the Helpdesk by emailing faa-help@uwm.edu.

If you have a problem that requires immediate help, you can call the work cell numbers located on the About Us page. Please note that you MUST leave a message if it goes to voicemail, or we will not know that you need help.

What should I do if I get a Virus Notification?

Unfortunately, many virus alerts are actually fake alerts that would infect your computer if you click on any of the buttons on the alert window. For this reason, you should not click anything after receiving a virus alert, and immediately call the Help Desk at x4582.

How do I get Hyperion?

If you need to use either the Hyperion Client Software, or the Query Library (IRWC Internet Explorer plugin), please follow these steps:

  1. Request authorization to access the data warehouse(s) for WISDM / HRS.
    To request authorization for WISDM, contact David Rice (riced@uwm.edu).
    To request authorization for HRS, contact Carla Sagert (csagert@uwm.edu).
  2. Visit the Authorization Application page located at https://www4.uwm.edu/authapp/index.cfm and request the use of either the Hyperion Client Software or the Query Library.
  3. After your application is processed, you will receive an email containing download instructions. Forward this email to faa-help@uwm.edu and we will schedule a time to install the software on your computer.