Network and Computer Policies & Procedures

Change Management Policy

 

Hardware Change Request:

All hardware requests for purchase must be approved by the Systems supervisor after determining the requirements of the individual requesting the purchase.

Operating System (OS) Change Request:

Depending on the depth of the change requested one of the following will apply:

Scheduled Patch: If the requested OS change is a regularly scheduled patch, these patches can be applied after a suitable testing period.
Out-of-Band Patch: If the requested OS change is an out-of-band patch, rigorous testing should be applied before the patch is rolled out.
OS Replacement: If the requested OS change is for a complete OS upgrade / replacement, a broad base testing plan should be developed, implemented, and successfully completed under the approval of the Systems supervisor before the upgrade is rolled out.

Software Change Request:

Major:

All major software changes to be implemented by the Systems department must have the following requirements met before implementation may occur:

I. Implementation Timeline: All major software changes require the development of an implementation timeline to account for staff time requirements.
II. Testing Plan: All major software changes require the creation of a rigorous testing plan to vet the software of potential problematic interactions with other software being currently used.
III. Requirements: All major software changes will require undergoing a requirements gathering phase to make sure the software meets the needs of the requesting user / department.

After all of these requirements have been met and Systems' supervisor approval has been granted the software change may be implemented.

Minor:

Minor software changes may be implemented with the Systems supervisor's approval only.

last reviewed: 02/15/2010
last revised: 02/12/2010