Locked UWM ePantherACCOUNT – What to Expect

Your ePantherACCOUNT may be locked for several different reasons.  One common reason is that the ePantherID and password have been compromised and are being used by an unauthorized party. (See box below.)

REMEMBER:  UWM employees will never ask you for your password

If your ePantherACCOUNT is locked, you will not be able to log in to any UWM service that uses the ePantherID and password as credentials. 

Steps needed to validate your account so you can use it again to access UWM services:

  1. Help Desk Technician contacts you or you contact the Help Desk.
  2. The Help Desk Technician will verify your identity.
  3. The Help Desk Technician will ask you a series of questions to match you to your ePantherACCOUNT.
  4. The Help Desk Technician will change your password to a temporary password and give it to you.
  5. You will use this temporary password to change your password again and change your security questions.
  6. Access to all UWM services except email and calendar will be restored as soon as you change your own password and reset your security questions.
  7. The Help Desk Technician will notify UITS Technical Support staff that your password and security questions have been changed and that your account is eligible to have email and calendar service re-opened as soon as your change your own password and reset your security questions.
  8. UITS Technical Support staff will restore your access to email and calendar. NOTE: It will take up to the end of the next business day, starting with this last step, for the email and calendar to be re-opened.

What happens if your account is locked more than one time?



  1. Help Desk Technician contacts you or you contact the Help Desk.
  2. The Help Desk Technician will verify your identity.
  3. The Help Desk Technician will ask you a series of questions to matches you to your ePantherACCOUNT.
  4. The Help Desk Technician will change your password to a temporary password and give it to you.
  5. You will use this temporary password to change your password again and change your security questions.
  6. Access to all UWM services except email and calendar will be restored. Access to all UWM services except email and calendar is restored as soon as you change your own password and reset your security questions.
  7. You will need to call the UWM Information Security Office at 414-229-1100. One of their support personnel will ask you a series of questions about how your account became locked.  NOTE:  The Information Security Office staff has limited time and may need to return your call.  It will take up to the end of the next business day for the Security staff to be able to talk to you.
  8. UWM Information Security staff will notify UITS Technical Support staff that your password and security questions have been changed and the account is eligible to have email and calendar service re-opened. UWM Information Security staff informs UITS Technical Support staff immediately upon completion of the account investigation questions with the affected party. 
  9. UITS Technical Support staff will restore your access to email and calendar. NOTE: It will take up to the end of the next business day, starting with this last step, for the email and calendar to be re-opened.

Signs that your ePanther account is compromised and being used by an unauthorized party:

- Your inbox is full of MAILER-DAEMON rejection notices for messages you didn't send.

- People you know are getting emails from you that you didn't send.

- There are outgoing messages in your Sent, Drafts or Outbox folder that you didn't create or send.

- Your account folders (Sent, Deleted, Spam, Inbox, etc.) have been emptied or deleted.

- Your Address Book contacts have been erased.

- Emails you try to send are suddenly getting refused and returned to you.

- There are contacts in your Address Book that you didn't add.

- You keep getting bumped offline when you're signed into your account.

- Your email signature suddenly has a link that you didn't put there.

- You are unable to login to with your ePantherID and received a message stating you have an invalid password. (Messages are application dependent and may differ.)