News

Official UWM Communication: Fall, 2013 ePanther Account Deprovisioning

This notification is to inform the UWM community of an official email from the UWM ePanther Account Administration Office staff.

We are aware that the e-mail could be mistaken as a phishing email/attack and want to provide assurance of the validity of this notification. 

Each semester the UWM ePanther Account Administration Office deactivates ePanther Services for individuals who are no longer registered for classes past the two semester grace period or no longer employed by or affiliated with UWM. An email will be sent on 11/20/13 to the individuals for whom accounts will be deactivated. A sample of the email is listed below.

If you receive an e-mail of this type and are unsure if it is legitimate, contact the UWM Help Desk at 414-229-4040 or http://GetTechHelp.uwm.edu

Email Sample:

Dear UWM ePantherACCOUNT holder:

According to our records, you have not registered for classes during the
past two full semesters, are no longer employed by or hold a sponsored
affiliation with UWM. Therefore, as part of routine maintenance of IT
services provided to the UWM community, IT services accessed using your
UWM ePantherACCOUNT are scheduled to be closed after the last day of
finals during this current semester. All files and information that are
part of these services will be permanently removed at that time.

In preparation for account closure, effective Wednesday, December 6th,
2013, access to your UWM IT services, including the following, will be
restricted:
- pantherLINK e-mail/calendar services
- pantherFILE space
- pantherLIST
- UWM web space
- UWM Survey Instrument
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How to verify the authenticity of this e-mail

If you have questions about the authenticity of this e-mail, visit the
news announcement posted on the UWM Information Security website at
http://security.uwm.edu
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What you need to do to prepare for account closure

It is important you prepare now for restricted access and impending
account closure of your services. Following are some recommendations.

1. Files and/or data you have maintained as part of these ePanther
services should be immediately moved to personal storage. This includes
any e-mail or calendar events stored in pantherLINK, files stored in
pantherFILE, coursework in D2L, website files, data contained in the UWM
Survey Instrument, etc. Once your service accounts are closed at the end
of the semester, your data will be removed and will not be retrievable.

2. If you are actively using your pantherLINK e-mail and calendar
services, notify individuals that your pantherLINK service account will
be closing. This can be done using the pantherLINK automated response
feature. A video tutorial can be found online at the UWM Short Courses
Resources webpage at
https://pantherfile.uwm.edu/groups/uits/scweb/plinktutorials/44HowdoIsetupanautoreplymessage.htm
Note this automated notification will only be in effect until your
account is closed at the end of the semester. If you are still using the
calendar feature, move all your calendar appointments to a non-UWM
calendar service.

3. If you are the owner of pantherLIST e-mail lists or pantherLINK
calendar resources that should be continued, update the lists with
new owners.

Some additional information on dealing with ePantherACCOUNT services when
leaving UWM is available at
http://www4.uwm.edu/iam/services/about_leaving_uwm.cfm

For assistance with the above, contact the UWM Help Desk at
414-229-4040, toll-free at 877-381-3459, or use the online form at
http://GetTechHelp.uwm.edu

You may verify the status of your access by visiting the ePantherACCOUNT
deprovisioning website located at http://epanther.uwm.edu/close

A daily reminder note will be placed on your pantherLINK calendar to
remind you of the November 28th restricted access date and you will
receive a daily reminder in your pantherLINK e-mail Inbox.

NOTE: Alumni who would like to continue using a UWM-affiliated e-mail
account may be eligible for a free UWM Alumni Gmail account. Note this
is not a continuation of your pantherLINK account; it is a new e-mail
account. For more information, visit the UWM Alumni Association website
at http://alumni.uwm.edu
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Services remaining open

Access to the PAWS service (http://paws.uwm.edu) for students or faculty
and the My Wisconsin portal for employees (http://my.wisconsin.edu) will
remain open using your ePantherID and password.
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What to do if you believe your account closure is in error

Individuals who are late registrants, retired professors with emeritus
status, research assistants, recently hired employees, individuals with
a sponsored affiliation with UWM, or individuals who have recently
changed their ePantherIDs may be entitled to have access to all ePanther
services.

If you believe you should retain access to your ePanther services, do
not reply to this e-mail. Contact the UWM Help Desk at 414-229-4040,
toll-free at 877-381-3459 or use the online form at
http://GetTechHelp.uwm.edu. Provide the following information:

1. A statement of why your account should remain open and you should
continue to be granted access to ePanther services.

2. An alternate e-mail address and your ePantherID if the reply should
be sent to a non-pantherLINK account. Do NOT include your ePanther
password.

3. A phone number at which you can be contacted.

On occasion, accounts are flagged that should not be closed. Most
issues are resolved quickly after information is provided to the UWM
Help Desk.

Thank you,
UWM ePantherACCOUNT Administration Office Staff <help-desk@uwm.edu>