Official UWM Communication: Fall 2012 Email and IT Account Deprovisioning

This notification is to inform the UWM community of an official email from the UWM ePanther Account Administration Office staff.

We are aware that the e-mail could be mistaken as a phishing email/attack and want to provide assurance of the validity of this notification. 

Each semester the UWM ePanther Account Administration Office deactivates ePanther Services for individuals who are no longer registered for classes past the two semester grace period or no longer employed by or affiliated with UWM. An email will be sent on 11/14/12 to the individuals for whom accounts will be deactivated. A sample of the email is listed below.

If you receive an e-mail of this type and are unsure if it is legitimate, contact the UWM Help Desk at 414-229-4040 or

Email Example

Subject: Closure of your UWM E-mail Account and UWM IT Services

Dear UWM ePantherACCOUNT holder:

According to our records, you have not registered for classes during the past two full semesters, are no longer employed by or hold a sponsored affiliation with UWM. Therefore, as part of routine maintenance of IT services provided to the UWM community, IT services accessed using your UWM ePantherACCOUNT are scheduled to be closed after the last day of finals during this current semester. All files and information that are part of these services will be permanently removed at that time.

In preparation for account closure, effective Wednesday, November 28th, 2012, access to your UWM IT services, including the following, will be restricted:

- pantherLINK e-mail/calendar services
- pantherFILE space
- D2L
- pantherLIST
- UWM web space
- UWM Survey Instrument
- General Access Campus Computer Labs (CCLs)
- PROWLnet and UWM WiFi campus wireless services
How to verify the authenticity of this e-mail:

If you have questions about the authenticity of this e-mail, visit the news announcement posted on the UWM Information Security website at
What you need to do to prepare for account closure:

It is important you prepare now for restricted access and impending account closure of your services. Following are some recommendations.

1. Files and/or data you have maintained as part of these ePanther services should be immediately moved to personal storage. This includes any e-mail or calendar events stored in pantherLINK, files stored in pantherFILE, coursework in D2L, website files, data contained in the UWM Survey Instrument, etc. Once your service accounts are closed at the end of the semester, your data will be removed and will not be retrievable.

2. If you are actively using your pantherLINK e-mail and calendar services, notify individuals that your pantherLINK service account will be closing. This can be done using the pantherLINK automated response feature. A video tutorial can be found online at the UWM Short Courses Resources webpage at:

NOTE: This automated notification will only be in effect until your account is closed at the end of the semester. If you are still using the calendar feature, move all your calendar appointments to a non-UWM calendar service.

3. If you are the owner of pantherLIST e-mail lists or pantherLINK calendar resources that should be continued, update the lists with new owners.

Some additional information on dealing with ePantherACCOUNT services when leaving UWM is available at:

For assistance with the above, contact the UWM Help Desk at 414-229-4040, toll-free at 877-381-3459, or use the online form at:

You may verify the status of your access by visiting the ePantherACCOUNT deprovisioning website located at:

A daily reminder note will be placed on your pantherLINK calendar to remind you of the November 28th restricted access date and you will receive a daily reminder in your pantherLINK e-mail Inbox.

NOTE: Alumni who would like to continue using a UWM-affiliated e-mail account may be eligible for a free UWM Alumni Gmail account. This is not a continuation of your pantherLINK account; it is a new e-mail account. For more information, visit the UWM Alumni Association website at
Services remaining open

Access to the PAWS service ( for students or faculty and the My Wisconsin portal for employees ( will remain open using your ePantherID and password.
What to do if you believe your account closure is in error:

Individuals who are late registrants, retired professors with emeritus status, research assistants, recently hired employees, individuals with a sponsored affiliation with UWM, or individuals who have recently changed their ePantherIDs may be entitled to have access to all ePanther services.

If you believe you should retain access to your ePanther services, do not reply to this e-mail. Contact the UWM Help Desk at 414-229-4040, toll-free at 877-381-3459 or use the online form at Provide the following information:

1. A statement of why your account should remain open and you should continue to be granted access to ePanther services.

2. An alternate e-mail address and your ePantherID if the reply should be sent to a non-pantherLINK account. Do NOT include your ePanther password.

3. A phone number at which you can be contacted.

On occasion, accounts are flagged that should not be closed. Most issues are resolved quickly after information is provided to the UWM Help Desk.

Thank you,
UWM ePantherACCOUNT Administration Office Staff