Learn how what we're doing relates to ITIL:

Service Strategy

Service Strategy focuses on helping IT organizations improve and develop over the long term.

Service Portfolio Management

Demand Management

IT Financial Management

Supplier Management

Service Design

Service Design provides good-practice guidance on the design of IT services, processes, and other aspects of the service management effort.

Service Catalog Management

Risk Management

IT Service Continuity Management

Service Transition

Service transition relates to the delivery of services required by a business into live/operational use and often encompasses the project side of IT.

Service Validation and Testing


Release Management

Change Management

Service Operation

Service operation is part of the lifecycle where the services and value is actually directly delivered.

Event Management

Incident Management

Problem Management

Request Fulfillment

Access Management

Continual Service Improvement

Continual Service Improvement aims to align and realign IT Services to changing business needs by identifying and implementing improvements.

Service Level Management

Service Measurement and Reporting

Continual Service Improvement

The UWM ITSM Program
The purpose of the UWM Information Technology Service Management (ITSM) program is to improve the quality, effectiveness and efficiency of delivering IT services to the campus community leveraging a best practices framework (currently version 3 of the IT Infrastructure Library [ITIL®]). Learn More >

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.