About the ITSM Program

The purpose of the Information Technology Service Management (ITSM) program is to improve the quality, effectiveness and efficiency of delivering IT services to the campus community leveraging a best practices framework (currently version 3 of the IT Infrastructure Library [ITIL]).

The goal of this program is to maintain the portfolio of projects that support best practices in IT service management appropriate to our environment and improve the delivery of IT services to the campus community.

Program Committee:

  • Beth Schaefer, Program Sponsor
  • Bobby Jo Morse, Project Manager - Committee Member
  • Mark Jacobson, Program Resource - Committee Member
  • Ed Melchior, Program Resource - Committee Member
  • Steve Premeau, Program Resource - Committee Member
  • Jim Kavanagh, Program Resource - Committee Member
  • Mick Brickner, Program Resource - Committee Member
  • Yuri Keegstra, Program Resource - Committee Member
  • Bob Meyer, Program Resource - Committee Member
  • Ann Nehring, Program Resource - Committee Member