About the ITSM Program

The purpose of the Information Technology Service Management (ITSM) program is to improve the quality, effectiveness and efficiency of delivering IT services to the campus community leveraging a best practices framework (currently version 3 of the IT Infrastructure Library [ITIL]).

The goal of this program is to maintain the portfolio of projects that support best practices in IT service management appropriate to our environment and improve the delivery of IT services to the campus community.

Program Committee:

    • Beth A Schaefer, Executive Sponsor
    • Keith Kunkel, Chair
    • Scott R Kleba, Vice Chair
    • Steven M Premeau, Member
    • Kelly J Jeglum, Member
    • Ericka M Mendez, Member