25 Staff Complete ITIL v3 Foundations Training

December 3, 2010

In mid-November, 25 staff from UITS, College of Letters & Science, Lubar School of Business, and schools of Enderis attended a 3-day ITIL v3 Foundation certification training course. The goals of the training were to provide an understanding of the ITIL framework and establish a common vocabulary to facilitate communications.

The training was offered as part of the UITS IT Service Management Program that is intended to improve the quality, effectiveness and efficiency of IT services to the campus community leveraging a best practices framework.

Some of the training session participants will be volunteering to help facilitate general ITIL overview sessions for staff in UITS as well as the schools and colleges. The general ITIL overview sessions will provide information about ITIL and how we can utilize it to improve how we deliver IT services to the campus community.