ITSM/ITIL Staff Training

In March, 2012,  the last session of the initial instructor-led training module was offered to UITS and campus IT staff. The first module included an overview of the basic ITIL vocabulary, background on why UWM has decided to start an ITSM program and adopt the ITIL framework, and provided a practical ITIL experience through an exercise based on UITS' implementation of Change Management. The sessions in this program were facilitated by UITS Professional Development and UWM staff members who have received the ITIL v3 Foundations certification. 

Online tutorials can be found in the Resources page.

Project Team
Mick Brickner
Ericka Mendez
Luciana Cancado
Mark Jacobson
Mark Rank
Beth Schaefer