ITSM Resources

Training

    ITIL@UWM Overview Tutorials:
 
        The following tutorials give an overview of the basic ITIL vocabulary and some background on how we are applying these concepts at UWM. These tutorials were part of the ITIL@UWM staff training initiative.
    Change Management Tutorials:
 
         The following tutorials give an overview of the UITS Change Management Process and Change Tracker tool:
References
Documents
Presentations
ITSM/ ITIL Organizations

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
ITIL Glossary/Acronyms® Crown Copyright Office of Government Commerce. Reproduced with the permission of the Controller of HMSO and the Office of Government Commerce.