ITSM Resources
Training
ITIL@UWM Overview Tutorials:
The following tutorials give an overview of the basic ITIL vocabulary and some background on how we are applying these concepts at UWM. These tutorials were part of the ITIL@UWM staff training initiative.
The following tutorials give an overview of the UITS Change Management Process and Change Tracker tool:
References
ITIL@UWM Overview Tutorials:
The following tutorials give an overview of the basic ITIL vocabulary and some background on how we are applying these concepts at UWM. These tutorials were part of the ITIL@UWM staff training initiative.
- ITIL at UWM Tutorial 1.1 - ITIL Basics (13 min)
- ITIL at UWM Tutorial 1.2 - Service Lifecycle (11 min)
- ITIL at UWM Tutorial 1.3 - Change Management (9 min)
The following tutorials give an overview of the UITS Change Management Process and Change Tracker tool:
References
Documents
- ITIL: The Basics (PDF)
- ITIL Introductory Overview (PDF)
- ITIL 2011 Glossary (PDF)
- IT Project and Service Management Roundtable, co-presented with Marquette University and Cardinal Stritch University at EDUCAUSE Midwest Regional Conference 2012.
- Firefighting and Heroics to Process and Planning: Starting Up an ITIL Induced Organization, presented at EDUCAUSE Midwest Regional Conference 2010. (PDF)
- Also available in PowerPoint format.
- May 13, 2009 UITS All-Staff Meeting PowerPoint slides
ITSM/ ITIL Organizations
- Official ITIL® Website
- EDUCAUSE ITIL Constituent Group
- itSMF USA - a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the U.S.
- itSMF Higher Ed SIG - Higher Education Special Interest Group
- itSMF WI LIG - Wisconsin Local Interest Group of itSMF USA
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.
ITIL Glossary/Acronyms® Crown Copyright Office of Government Commerce. Reproduced with the permission of the Controller of HMSO and the Office of Government Commerce.
ITIL Glossary/Acronyms® Crown Copyright Office of Government Commerce. Reproduced with the permission of the Controller of HMSO and the Office of Government Commerce.