Desktop, Network, and Printing


Q: What is the L&S "image"?
A: In a continuing effort to provide a secure and productive work environment for all L&S employees, LSITO maintains a common set of policies for all computers deployed within the College. Upon delivery, all computers are configured with a highly-customized operating system and extensive software suite known as the L&S image.

Developed in sustained collaboration with an array of campus IT experts, the “image” has been designed to expedite computer support and protect your L&S computer against all forms of cyber attack. Because of the many vital functions of this L&S image, the removal of an image from any L&S computer is prohibited.

A list of the standard L&S software included with our PC and Mac desktop and lab images is available on our website.

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Q: Whom can I contact to recover data from a failed hard drive?
A: Recovering data from a failed hard drive can be extremely expensive. L&S has used Ontrack data recovery in the past. However, many firms provide data recovery service. Since data recovery from a physically damaged drive is a very delicate operation, we recommend that you research several firms before making a decision. Some firms providing data recovery service are:

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Q: Does the L&S IT Office repair printers?
A: L&S IT does not directly service printers. Many L&S units contract with the private company Shadow Fax for laser printer repair. Shadow Fax not only provides authorized warranty service, but they will also repair printers that are out of warranty.

The Letters and Science IT Office does not recommend that units pay to have inkjet printers repaired. Inkjet printers are generally designed as commodity products; the cost of servicing an inkjet printer often exceeds the cost of replacing the printer.

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Q: How can I surplus an unneeded computer?
A: Please review the Computer Hardware Surplus Process document (PDF 36k) for details about how to surplus an outdated and unneeded computer.

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Q: Does the L&S IT Office offer short-term loaner laptops?
A: The College IT Office has a limited number of laptops that are available for loaning to Faculty/Staff. The laptops are available to borrow for a minimum of one (1) week, and a maximum of two (2) weeks. Please fill out the Laptop Loan Request Form a few days before your departure or presentation so IT Office staff can arrange a time to deliver the laptop.

Resuests must be submitted 48 hours prior to the intended pick-up date, otherwise LSITO cannot ensure availability. For more information, please consult the laptop loan policy (PDF 44k).

Laptops also are available for up to four hours or a period of two days at the desk on the first floor of the East Wing of the library. More information is available at the UWM Library Wireless Laptop Program page.

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Q: How can I add a network printer to my office computer?
A: To add a network printer to your campus PC, please follow the Add a Network Printer documentation (PDF 98k). Please keep in mind that most departmental network printers are configured to only allow access to department employees.

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Q: How can I burn a CD or DVD on my L&S-provided computer?
A: Depending on the age of your computer, you may have one of two programs installed for backing up data and burning CDs and DVDs. Older L&S computers are equipped with the Nero 6 Ultra Edition software suite, while newer computers will have InfraRecorder installed.

For comprehensive PDF documentation about Nero 6 suite features, please visit the UITS Nero 6 Ultra Edition Documentation page. Video documentation for a variety of InfraRecorder tasks can be found here.

Please note that you’ll only be able to burn discs with this software if your computer is equipped with a capable CD or DVD drive, which you can determine by following the steps listed here.

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Q: How do I create a PDF file from a document or web page?
A: Every Windows computer with the L&S image (including most CAP computers) includes a program called CutePDF. This program allows you to "print" to a PDF file. To create a PDF with CutePDF Writer:
  1. Open the original document. Select Print from the File menu. A window that looks similar to the one below should appear. Depending on which program you print from, the window may have additional options:
    cutepdf
  2. Find the printer section of the window and open the pull-down labeled Name: to show the list of available printers. Choose CutePDF Writer. Set any other options (which pages to print, layout, etc.) as needed.
  3. Once you have finished configuring your document, click OK to "print" the document. The program will go through its print process; you may see some progress bars move or some windows appear. A few seconds after the document "prints," a save window will appear.
  4. Choose a filename and a location and click Save. You should now have a PDF document that is identical to a printed copy of the document.

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Q: How can I find my "Computer Name"?
A: The computer's name is assigned by LSITO when the operating system is first installed.
  • In Windows XP, right-click on the My Computer icon either on the desktop or in the start menu and select Properties. Select the Computer Name tab in the window that appears. Your computer's name will be shown next to the label for Full computer name:.
  • In Windows 7, right-click on Computer icon either on the desktop or in the start menu and select Properties. Your computer's name will be shown next to the label for Computer name:.

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