Request Support

If you are seeking technical support please fill out the form below with as much detail as possible.

You may also wish to consult our frequently asked questions for an immediate solution to your problem.

Support Times

Response to your support request may be delayed for several days, because of high volume of service requests received at the start of the semester.

Our support requests are being addressed:

  • In order in which they are received
  • By their degree of urgency, with emergencies receiving priority

We regret any inconvenience this may cause, and we thank you for your patience during this particularly busy time.

If you are having difficulties using this form, you may wish to try the non-javascript version of this form.

Fields marked with   are required.

Contact Information

  • First Name

  • Last Name
  • (Example: 123-456-7890 or 7890 for campus phone)

  • Building

  • Room
Description of Your Problem or Request
  • Computers, Software, or Printers
    Classroom or Lab
    Web Development
    Research Infrastructure
  • Help
    Help: Computer Name
    The computer's name is assigned by LSITO when the operating system is first installed. To find the name of your computer right click on "My Computer" either on the desktop or in the start menu. Select "Properties". Select the "Computer Name" tab in the window that pops up. You can then highlight what comes after the label for "Full computer name:" and paste it into the field on this web-form.

  • Class or Lab

  • Machine/Podia
  • Help: Classroom or Lab
    If you do not see the classroom or lab in the drop-down list, then it is probably maintained by UITS and not LSITO. In which case, you should contact UITS. Further instructions can be found on the UITS classroom support page.
  • help
    Help: Related URL
    The web address related to the problem. Navigate to the site related to the issue. Click on the address bar at the top of your browser window. Hit the keys "ctrl" + "a" to select the entire url. Then hit "ctrl" + "c" to copy. Return to this form, and hit "ctrl" + "v" to paste the url into this field.
  • Yes No
  • help
    Help: Network Account Request
    Select "yes" to request a change in network account status.
  • Add Remove
User Account Info

Users Full Name

Users Email
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