TIER 1, CLASS #3

This is a three day training curriculum that was developed by the Policy and Practice Group to deliver to counties post-QSR and to provide the basic structire for our new foundation level course on engagement

Engagement is core to child welfare work with families.  This skill based training is built on the philosophy that in order for workers to engage families in a change-oriented process through trust-based relationships, they need knowledge of and the ability to apply engagement skills, stages of change, a strength based perspective, a solution-focused approach, and teaming with families to create plans for change throughout the life of a case.

This training addresses culturally appropriate engagement, developing a long term view and listening to the family’s story, strengths based approach and the challenge lens, family systems dynamics, solution focused engagement, stages of change and working through resistance. 

Engagement skills training provides a framework to create the desired core conditions necessary for building trust with families: genuiness, respect, empathy and competence.  The skills of exploring, focusing, and guiding are emphasized to create the desired core conditions.  Skill development is emphasized in this training and there will be opportunity to practice throughout the session. 

Target audience: Foundation training is intended for new child welfare (child protective services and juvenile justice) staff with under one year of experience, or for child welfare professionals who, with their supervisors, have determined that this foundation course meets their training needs.

Course objectives:

·         Trainees will be able to articulate the application of specific core conditions by developing a strength based, culturally sensitive approach to a case scenario.

·         Trainees will demonstrate the effective use of focusing, guiding and exploring engagement skills by applying these skills to a training role play utilizing a solution focused approach

·         Trainees will articulate an understanding of the strength based challenge model and the importance of working with families utilizing this approach.

·         Trainees will articulate specific engagement skills the trainee will use to identify and address the strengths, needs, and cultural considerations of families in training case scenarios

·         Trainees will identify how engagement skills can assist in the helper/authority role through application in a case scenario

·         Trainees will articulate an understanding of the Prochaska and DiClemente model of Stages of Change

·         Trainees will apply specific techniques for working through client resistance to a case scenario/role play

View All Case Manager Training

View Training Calendar