Preparing for Your Trip
Routes featuring wheelchair accessibility in the Milwaukee County Transit System have increased to more than twenty due to the addition of new convenient low-floor buses. However, one should still verify that desired routes are accessible before going on a trip. To see whether a particular route is wheelchair-accessible, consult individual route guides.MCTS route guides contain detailed schedules and maps and indicate if a route is entirely or partially wheelchair-accessible. The universal accessibility logo will be noted on the cover of the route guide. Be certain to check further that desired individual trips on accessible routes are not exceptions.For route and schedule information stop at one of several MCTS information displays at major shopping centers and other locations, including the Parking and Transit office at UWM. Or call the BusLine at 344-6711, TTY 937-3299, any day from 6 a.m. to 10 p.m. You can even request that a route guide be mailed to you.
At the Bus Stop
Exact fare is required on all MCTS routes as drivers cannot make change. If you have a MCTS Reduced Fare Photo ID for disabled persons or a valid Medicare Card please have the card and appropriate fare ready when boarding. The card needs to be shown to the driver prior to depositing the fare. Also, when paying the fare, be sure to ask for a transfer slip if you need to transfer to another MCTS route for your trip.
On the Bus
When you board the bus please inform the driver of your stop to help him anticipate when you may need assistance. This will also ensure your stop will be announced. Operators automatically announce stops at all major intersections and other stops by request.
If you have compliments or concerns regarding MCTS services, please call Customer Service at 937-3218, between 8 a.m. and 4:30 p.m., Monday through Friday.