University of Wisconsin–Milwaukee

Below are current information technology projects involving UITS staff. Please note, that this list does not contain every IT project in progress. This list is comprised of projects that have been identified as having importance to the campus community.

Business Systems

Project Title Status Target Completion Date Objective Tidal Upgrade In progress 03/15/2013 Upgrade Tidal software to version 6.1. HRS Release I In progress 06/30/2013 Phased implementation of enhanced self service. HRS Release III On hold TBD Replace current hosted solution, AIMS. HRS Release II On hold TBD Implement Ebenefits. UWM Telecom On hold TBD Purchase a vendor-build telecom system to replace the current in-house system. ImageNow In progress TBD Investigate, bid, evaluate and recommend a hosted solution.

Classroom Services

Project Title Status Target Completion Date Objective RoomView Fusion Update In progress 07/31/2013 Update from Crestron RoomView to Crestron Fusion system for remote classroom management. Install Smart Monitors In progress 12/31/2013 Install Smart Monitors in all lecture halls. AV Equiptment Bar Codes In progress 12/31/2013 Utilize bar codes on AV equipment for better resource management. Blackboard Collaborate On hold TBD Enable stand alone web conferencing service via Blackboard Collaborate.

Data Center and Operations

Project Title Status Target Completion Date Objective SIEM In progress 03/01/2013 Implement a security/event logging solution EMS Data Center Row Build Out In progress 05/31/2013 Add another row of rack space with network connectivity available in EMS data center. EMS Data Center Security Enhancements In progress 07/01/2013 Implement additional security measures with UWM Police. 2nd Data Center Implementation In progress 08/30/2013 Build a second campus data center to provide redundancy and fail-over for critical campus systems. In addition, more research computing space. Security Incident Event Management In progress 09/01/2013 Implement a security/event logging solution. Infrastructure Security Phase 1 In progress 12/31/2013 Create working group to determine scope and priority of infrastructure security. EMS Data Center Legacy Racks Retirement In progress TBD Retire legacy racks and Eonstor storage units. Server Hardware Replacement In progress TBD Update server hardware per replacement cycle. Monitoring Solution Analysis In progress TBD Analyze and select a monitoring solution.

Desktop and Lab Computing

Project Title Status Target Completion Date Objective System Center Configuration Manager In progress 03/31/2013 Deploy System Center Configuration Manager (SCCM) in production. Secure Document Scanning In progress 06/30/2013 Provide the ability for secure scanning on multifunction devices. Wireless Pay-Per-Print In progress 09/15/2013 Enhance the existing pantherPRINT service to provide the ability to print from personal computers. Desktop Conferencing In progress TBD Enable stand alone web conferencing service. iOS and OSX Training In progress TBD Formalize training curriculum for iOS and OS X. Identity Finder In progress TBD Install Identity Finder on UITS and SLA-supported devices. Desktop Support Servers into SCCM In progress TBD Consolidate and retire Desktop Support servers into SCCM. Apple Device Management with JAMF In progress TBD Deploy JAMP Casper Suite Management Software to manage iPads, Mackintosh desktops and laptops.

Email and Collaboration

Project Title Status Target Completion Date Objective Tech Users Wiki Service In progress 05/01/2013 Implement a wiki service for campus IT professionals to collaborate and publish technical information. UWM Email/Calendar - Phase 1 On hold TBD Identify requirements and analyze options for email and calendar and then select a solution that best meets the needs of the campus community. pantherLINK Upgrade In progress TBD Upgrade of the pantherLINK email, calendar and collaboration software from version 6 to version 8. Additionally, the underlying server Operating System will be upgraded from Redhat version 5 to Redhat version 6. Email Security Gateway Upgrade In progress TBD Upgrade or replace the email Security Gateway. Group Account Management Analysis In progress TBD Analyze options for managing group accounts.

File Storage

Project Title Status Target Completion Date Objective Records Management and Workflow Services Pilot In progress TBD Pilot a pantherFILE sub-service within UITS using the Xythos and workflow and document classification features. pantherFILE Authentication via SAML In progress TBD Update authentication method to use SAML protocol.

Identity and Access Management

Project Title Status Target Completion Date Objective Employee ePantherACCOUNT Notification Enhancement Phase 1 In progress TBD Notify the PREPS that a new employee's account is ready for activation. InCommon Bronze/Silver Compliance In progress TBD To obtain the InCommon Bronze and Silver Identity Assurance designation.

Learning Techniques

Project Title Status Target Completion Date Objective New Student Online Technology Orientation In progress TBD Deploy TechQuest modules that provide an interactive, guided tour of technology resources available to students.

Network and Phone Communications

Project Title Status Target Completion Date Objective Bolton Hall Floors 4-7 In progress 05/01/2013 Provide networking connectivity and telecommunications to Bolton Hall 4-7. Core Network Redesign In progress 06/01/2013 Redesign core network infrastructure to allow for increased usage due to campus growth and research initiatives. New Fiber Installation Enderis to NWQ In progress 06/01/2013 Install fiber between Enderis and NWQ. UPS/PDU Management In progress 06/01/2013 Creating an infrastructure to manage campus UPS and PDU remotely. The 2nd Data Center's in-row cooling units are included in this as well. School of Continuing Education - Network Upgrade In progress 06/01/2013 Upgrade networking connectivity in the School of Continuing Education. Holton, Merrill & Johnson Evacuation In progress 06/30/2013 TBD Classroom VLAN In progress 08/01/2013 Increase security of classroom control processors by placing in one VLAN. (Creston and projectors) Global Water Center In progress 08/30/2013 Provide networking and telecommunications for the Global Health Center. AUP and CHA Network Hardware Refresh In progress 09/01/2013 Upgrade networking hardware in Chapman and Architecture per replacement cycle. NWQ C- Greenhouse In progress 12/30/2013 Move Greenhouse from Lapham Hall to NWQ C. NWQ C- Child Care Center In progress 12/30/2013 Provide networking connectivity and telecommunication services to the Child Care Center new facility. Move Child Care Center from Kunkel to NWQ C. NWQ D- Learning Center In progress 03/30/2014 Provide networking connectivity and telecommunication services to the NWQ D. Kenwood Interdisciplinary Research Complex In progress 04/28/2014 (STATE) Provide networking connectivity and telecommunication services to the Kenwood Interdisciplinary Research Complex. School of Freshwater Sciences (GLRF) In progress 06/01/2015 (STATE) Provide voice, wired, and wireless networking to the newly constructed GLRF SOFS Addition. NWQ C In progress 09/01/2015 Provide networking connectivity and telecommunication services to the NWQ C. NWQ B In progress 09/01/2018 Provide networking connectivity and telecommunication services to the NWQ B. NWQ D In progress 09/01/2018 Provide networking connectivity and telecommunication services to the NWQ D. Honors In progress 09/01/2020 Provide networking connectivity and telecommunication services to the NWQ HONORS building. NWQ A In progress 09/01/2024 Provide networking connectivity and telecommunication services to the NWQ A. UWM WiFi University Expansion On hold TBD Improve wireless network performance throughout the remaining University buildings. VPN Service In progress TBD Implement a VPN solution. PCI Compliant Network In progress TBD Design and implement the network infrastructure that meets/exceeds the security requirements for PCI for critical campus systems. Great Lake Research Facility Addition In progress TBD Provide voice, wired and wireless networking to the newly constructed GLRF Addition. Norris Health Center Security In progress TBD Create a secure network for all devices in Norris Health Center. Second 10g Wiscnet Connection In progress TBD Install second internet connection in GML as a redundant connection to the outside world. Wauwatosa Innovation Park On hold TBD Provide networking connectivity and telecommunication services to the Wauwatosa Innovation Park.

Security

Project Title Status Target Completion Date Objective Mac Antivirus Undefined TBD Analyze, select and implement an anti-virus solution for Mac devices. Confidential Research Data Policy In progress TBD Create a campus policy for confidential data used in research.

Service and Project Management

Project Title Status Target Completion Date Objective Service Portfolio In progress 04/19/2013 Create an internal guide of IT services provided to the campus community, as a resource for current and future UITS staff members. Service Catalog On hold TBD Create a publicly viewable portfolio of campus information technology services. Single Combined UITS SLA In progress TBD Create one Service Level Agreement (SLA) for desktop support and data center services. Project Portfolio Management Solution Analysis In progress TBD Identify requirements and analyze options for a PPM solution. IT Status Enhancement In progress TBD Enhance the existing IT status page to make it more customer-focused, as well as make it accessible during campus IT outages on desktop and/or mobile devices. IT Service Management Application On hold TBD Implement service management software suite to track and manage IT services throughout life cycle on a unified platform.

Student Databases, Data Warehouse and Operational Data Store

Project Title Status Target Completion Date Objective CF Applications Migration In progress TBD Transition ColdFusion applications using the Student Data Warehouse to the Operational Data Store. Oracle Private Cloud Service In progress TBD Provide Oracle private cloud service (RAC). Oracle Security Guidelines In progress TBD Develop uniform Oracle security guidelines for new installations. Oracle Database 12c Upgrade In progress TBD Upgrade Oracle databases to version 12c.

Student Systems

Project Title Status Target Completion Date Objective PAWS OS Upgrade In progress 03/15/2013 Updrage PAWS OS to Red Hat version 6. PAWS Upgrade In progress 06/15/2013 Upgrade of Oracle PeopleTools to Version 8.53 PAWS Mobile Web Browser Access In progress 12/31/2013 Implement a solution that provides access to PAWS via a mobile browser. PAWS Web Services In progress 12/31/2013 Provision of PAWS web services for other applications

UWM Help Desk

Project Title Status Target Completion Date Objective UWM Service Desk Software Procurement In progress 04/30/2013 Identify requirements and procure a software solution that all campus IT professionals can use to manage IT incidents and service requests. Help Desk Staff Redesign In progress 12/31/2013 Reconfigure UWM Help Desk staffing model with permanent staff to provide better service. UWM Service Desk Software In progress TBD The purpose of the UWM Service Desk Software Project is to implement a software solution that all campus IT professionals can use to manage IT incidents and service requests.

UWM Tech Store

Project Title Status Target Completion Date Objective Point of Sale System Analysis On hold TBD Research the acquisition of a Point of Sale system. New Student Bundles Undefined TBD Develop product bundles targeted at the needs of families attending New Student Orientation sessions. Affiliate Agreements Undefined TBD Negotiate affiliate agreements with Apple, Dell, HP and Lenovo

Web Services

Project Title Status Target Completion Date Objective Web Files Storage Update In progress 03/31/2013 Migrate storage from legacy hardware to virtual environment and enterprise storage and upgrade OS to Red Hat Version 6. LAMP Services Environment In progress 04/30/2013 Provide LAMP web services to campus. Financial Aid Scholarship Self-Service Search Interface In progress TBD Implement end-user search application that allows students to select specific criteria or just search/browse the various UWM scholarships. UWM Blogging Service Cancelled TBD Implement an enterprise blogging service for use by UWM faculty, staff and students. Web Application Security In progress TBD Improve the security and performance of web applications. UWM Web Content Management Evaluation Working Group In progress TBD Profile UWM's existing web content management services and document usage metrics, identify needs not being met by UWM's web content management services and document impacts, develop a proposal to address needs not currently being met.