University of Wisconsin–Milwaukee

Current Projects

Below are current information technology projects involving UITS staff. Please note, that this list does not contain every IT project in progress. This list is comprised of projects that have been identified as having importance to the campus community.


Business Systems
Project Title Status Target Completion Date Objective
In progress
06/30/2013 Phased implementation of enhanced self service.
On hold
TBD Replace current hosted solution, AIMS.
In queue
TBD Establishing test/development instance for TIDAL
In queue
TBD Improve efficiency of PAWS production scheduling environment and reduce downtime.
In queue
TBD Create templates and guidelines for a Service Design Package.
In queue
TBD Update authentication method to use SAML protocol.
On hold
TBD Implement Ebenefits.
On hold
TBD Purchase a vendor-build telecom system to replace the current in-house system.


Classroom Services
Project Title Status Target Completion Date Objective
In progress
12/31/2013
In progress
12/31/2013 Utilize bar codes on AV equipment for better resource management.
In progress
12/31/2013 Install Smart Monitors in all lecture halls.


Data Center and Operations
Project Title Status Target Completion Date Objective
In progress
09/01/2013 Implement a security/event logging solution.
In progress
03/28/2014 Implement a security/event logging solution
In progress
04/18/2014 Implement What's Up monitoring solution.
In progress
06/30/2014 Update server hardware per replacement cycle.
In progress
TBD Build a second campus data center to provide redundancy and fail-over for critical campus systems. In addition, more research computing space.
In progress
TBD Install an additional row of racks in the EMS DC (AX)
In progress
TBD Retire legacy racks and Eonstor storage units.


Desktop and Lab Computing
Project Title Status Target Completion Date Objective
In progress
10/31/2013 Convert from McAfee anti-virus software to Windows Endpoint Protection.
In progress
12/31/2013 Deploy JAMP Casper Suite Management Software to manage iPads, Mackintosh desktops and laptops.
In progress
12/31/2013 Deploy Secunia for Windows and 3rd party software patches
In progress
12/31/2013 Upgrade Macintosh computers to OS 10.8 Mountain Lion
In progress
12/31/2013 Convert disk images from Ghost to SCCM
In queue
12/31/2013 Convert disk images from Ghost to SCCM
In progress
12/31/2013 Convert from McAfee Encryption to BitLocker
In progress
12/31/2013 Consolidate and retire Desktop Support servers into SCCM.
In progress
12/31/2013 Provide the ability for secure scanning on multifunction devices.
In progress
TBD Enable stand alone web conferencing service.
In progress
TBD Install Identity Finder on UITS and SLA-supported devices.


Email and Collaboration
Project Title Status Target Completion Date Objective
In progress
10/30/2013 Create new guest account request and provisioning process
In progress
03/30/2014 Upgrade of the pantherLINK email, calendar and collaboration software from version 6 to version 8. Additionally, the underlying server Operating System will be upgraded from Redhat version 5 to Redhat version 6.
In progress
07/28/2014 Implement the Office 365 collaboration suite to replace pantherLINK. Office 365 services to be implemented: Outlook (email and calendar), Lync, One Drive, Office Online and SharePoint. Existing mailbox and calendar data will be migrated to new service.
In queue
TBD Analyze options for managing group accounts.
In queue
TBD Increase pantherFILE quota to 2 GB
Cancelled
TBD Upgrade or replace the email Security Gateway.


File Storage
Project Title Status Target Completion Date Objective
In progress
TBD Pilot a pantherFILE sub-service within UITS using the Xythos and workflow and document classification features.
In progress
TBD Update authentication method to use SAML protocol.


Identity and Access Management
Project Title Status Target Completion Date Objective
In queue
08/01/2013 Create a password reset process
In progress
12/15/2013 Require multi-factor logins for ~280 UWM HRS users with access to data other than their own.
In progress
01/01/2014 Remove SSN's from IAM systems, replace SSN requirement with other data elements for account activation
In progress
TBD To obtain the InCommon Bronze and Silver Identity Assurance designation.
In queue
TBD Provide authentication services for PCI network
In queue
TBD
In queue
TBD Direct notification to new employees when account is ready for activation.
In queue
TBD Design and implement the network infrastructure that meets/exceeds the security requirements for PCI for critical campus systems.


Network and Phone Communications
Project Title Status Target Completion Date Objective
In progress
12/30/2013 Move Greenhouse from Lapham Hall to NWQ C.
In progress
12/30/2013 Provide networking connectivity and telecommunication services to the Child Care Center new facility. Move Child Care Center from Kunkel to NWQ C.
In queue
12/31/2013 Install a 100g internet connection
In progress
12/31/2013
In progress
12/31/2013 Install second internet connection in GML as a redundant connection to the outside world.
In progress
01/31/2014 Coordinate the move of UITS occupants of Sabin 3rd floor, CUN B level, CUN B100 level and the EMS EB level to NWQ B 7th Floor
In progress
03/01/2014 (STATE) Provide networking connectivity and telecommunication services to the School of Freshwater Sciences.
In progress
03/01/2014 (STATE) Provide networking connectivity and telecommunications to GLRF
In progress
03/01/2014 Upgrade networking hardware in Chapman and Architecture per replacement cycle.
In progress
03/01/2014 Creating an infrastructure to manage campus UPS and PDU remotely. The 2nd Data Center's in-row cooling units are included in this as well.
In progress
03/30/2014 Provide networking connectivity and telecommunication services to the NWQ D.
In progress
03/30/2014 Gather requirements and procure a VPN solution appropriate for roaming access.
In progress
06/01/2014 (STATE) Provide networking connectivity and telecommunication services to the Wauwatosa Innovation Park.
In progress
05/15/2015 (STATE) Provide networking connectivity and telecommunication services to the Kenwood Interdisciplinary Research Complex.
In progress
09/01/2015 Provide networking connectivity and telecommunication services to the NWQ C.
In progress
12/31/2015 Improve wireless network performance throughout the remaining University buildings.
In progress
09/01/2018 Provide networking connectivity and telecommunication services to the NWQ B.
In progress
09/01/2018 Provide networking connectivity and telecommunication services to the NWQ D.
In progress
09/01/2020 (STATE) Provide networking connectivity and telecommunication services to the NWQ HONORS building.
In progress
09/01/2024 Provide networking connectivity and telecommunication services to the NWQ A.
In progress
TBD Increase security of lab computers by placing in one VLAN
In queue
TBD STATE - 11H2W Athletics Practice Facility. Provide network connectivity and telecommunication services
In queue
TBD STATE - 10D1P USR Code Research and Improvements. Provide network and telecommunications as needed in areas of improvements.
In queue
TBD (STATE) Provide networking connectivity and telecommunication services
In queue
TBD
In progress
TBD Install cabling for mass notification system
In queue
TBD Design VPN Service.
In queue
TBD Implementation of VPN Service.
In queue
TBD (STATE) Replace/Upgrade the fiber infrastructure within the campus buildings. This will be an all agency request through Kurt Young Binter
In queue
TBD (STATE) replace/ upgrade the fiber plant between campus buildings. This will be an all-agency request through Kurt Young Binter
In progress
TBD Design and implement the network infrastructure that meets/exceeds the security requirements for PCI for critical campus systems.
In progress
TBD Create a secure network for all devices in Norris Health Center.


Security
Project Title Status Target Completion Date Objective
Undefined
TBD Analyze, select and implement an anti-virus solution for Mac devices.
In progress
TBD Create a campus policy for confidential data used in research.
In progress
TBD Retire McAffee antivirus service.


Service and Project Management
Project Title Status Target Completion Date Objective
In progress
04/19/2013 Create an internal guide of IT services provided to the campus community, as a resource for current and future UITS staff members.
In progress
04/01/2014 Create one Service Level Agreement (SLA) for desktop support and data center services.
In queue
TBD Create a publicly viewable portfolio of campus information technology services.
In queue
TBD Implement Cherwell service management software suite to maintain Service Catalog for IT Services.
In queue
TBD Implement Cherwell service management software suite to provide customers with Self Service access to technical support information.
In queue
TBD Implement Cherwell service management software suite to manage the IT Project Portfolio.
In queue
TBD Implement Cherwell service management software suite to track and manage Configuration Items for IT Services.
In queue
TBD Implement Cherwell service management software suite to track and manage changes for IT services.
In queue
TBD Implement PPM solution
In progress
TBD Identify requirements and analyze options for a PPM solution.
In progress
TBD Enhance the existing IT status page to make it more customer-focused, as well as make it accessible during campus IT outages on desktop and/or mobile devices.
On hold
TBD Implement service management software suite to track and manage IT services throughout life cycle on a unified platform.


Student Databases, Data Warehouse and Operational Data Store
Project Title Status Target Completion Date Objective
In progress
TBD Transition ColdFusion applications using the Student Data Warehouse to the Operational Data Store.
In progress
TBD Provide Oracle private cloud service (RAC).
In progress
TBD Develop uniform Oracle security guidelines for new installations.
In progress
TBD Upgrade Oracle databases to version 12c.


Student Systems
Project Title Status Target Completion Date Objective
In progress
03/31/2013 Provision of PAWS web services for other applications
In progress
10/15/2013 Upgrade of Oracle PeopleTools to Version 8.53
In queue
12/01/2013 Provide student data for new advising tool


UWM Help Desk
Project Title Status Target Completion Date Objective
In progress
03/30/2014 Implement a software solution that all campus IT professionals can use to manage IT incidents and service requests.
In queue
TBD Deploy capability to supply support via chat in the UWM Help Desk.
On hold
TBD Reconfigure UWM Help Desk staffing model with permanent staff to provide better service.


UWM Tech Store
Project Title Status Target Completion Date Objective
In queue
TBD Research the acquisition of a Point of Sale system.
In progress
TBD Develop product bundles targeted at the needs of families attending New Student Orientation sessions
In progress
TBD Relocate the TechStore to a more suitable location in the UWM Bookstore.
Undefined
TBD Develop product bundles targeted at the needs of families attending New Student Orientation sessions.
In progress
TBD Negotiate affiliate agreements with Apple, Dell, HP and Lenovo


Web Services
Project Title Status Target Completion Date Objective
In progress
TBD Implement end-user search application that allows students to select specific criteria or just search/browse the various UWM scholarships.
In progress
TBD Select off campus hosting provider for LAMP web services.
In progress
TBD Improve the security and performance of web applications.
In progress
TBD Implement the recommendations of the campus Web Content Management Working Group.
In progress
TBD Profile UWM's existing web content management services and document usage metrics, identify needs not being met by UWM's web content management services and document impacts, develop a proposal to address needs not currently being met.