UWM Service Desk Software Projecthd

 

The purpose of the UWM Service Desk Software Project is to implement a software solution that all campus IT professionals can use to manage IT incidents and service requests so that:

  • Problems are identified and resolved sooner by having a wider view of campus IT incidents
  • Customer satisfaction is improved by having one point of contact for IT incidents and service requests
  • Incidents are resolved sooner by having all IT professionals utilizing a common system

The goal of the UWM Service Desk Software Project is to select and implement a software solution that all campus IT professionals can use to manage IT incidents and service requests.

Resources

  • There are no resources available at this time

News/Announcements

Below is the name, date, time, and location of the vendor finalist demonstrations. 
  • Cherwell Service Management: Tuesday, April 9th, 2013, 10:00AM-12:00PM in Lubar S250
  • Agiloft: Tuesday, April 9th, 2013, 3:00PM-5:00PM in Lubar S250
  • LANDesk Service Desk: Friday, April 19th, 2013, 9:00AM-11:00AM in Lubar S250
  • IBM SmartCloud Control Desk: Friday, April 19th, 2013, 1:00PM-3:00PM in EMS E190