UWM Service Desk Software Projecthd

 

The purpose of the UWM Service Desk Software Project is to implement a software solution that all campus IT professionals can use to manage IT incidents and service requests so that:

  • Problems are identified and resolved sooner by having a wider view of campus IT incidents
  • Customer satisfaction is improved by having one point of contact for IT incidents and service requests
  • Incidents are resolved sooner by having all IT professionals utilizing a common system

The goal of the UWM Service Desk Software Project is to select and implement a software solution that all campus IT professionals can use to manage IT incidents and service requests.

In July 2013, UWM selected Cherwell Service Management as it's service desk software. Information on Cherwell at UWM can be found at uwm.edu/cherwellsm

Resources

  • There are no resources available at this time

News/Announcements

Below is an archive of the the name, date, time, and location of the vendor finalist demonstrations. 
  • Cherwell Service Management: Tuesday, April 9th, 2013, 10:00AM-12:00PM in Lubar S250
  • Agiloft: Tuesday, April 9th, 2013, 3:00PM-5:00PM in Lubar S250
  • LANDesk Service Desk: Friday, April 19th, 2013, 9:00AM-11:00AM in Lubar S250
  • IBM SmartCloud Control Desk: Friday, April 19th, 2013, 1:00PM-3:00PM in EMS E190