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Implementation of the (802.11n) pilot.
The pilot is limited to two locations known to be the most-heavily used areas of PROWLnet access — the UWM Union and the Golda Meir Library. The pilot will be evaluated after six months for levels of customer satisfaction, service manageability and service viability in the context of potential deployment campus-wide, pending appropriate resourcing. Feedback is being gathered via the online UWM WiFi Pilot survey at UWMwifiFeedback.uwm.edu.
Project Manager AssignedPaula Brossard, Data Center Project Manager,
UITS Operations/Data Center Support
• Implementation of new wireless standard that will increase bandwidth capabilities for faculty, staff and students when using the wireless network. Support of the new standard will enable campus to provide increased bandwidth to newer mobile devices that use the standard.
• Major improvements to the reliability, security, and administrative interface of the wireless service to the University community. This project/change to the wireless service will result in a higher level of redundancy, availability and stability. Security of the service, and services supported by this service, will be greatly improved. Improvements to the administrative interface to the service will give gains in efficient and effective support by technical staff across the entire enterprise.
• Failure to implement this enhancement will leave large parts of our infrastructure vulnerable to outages and security breaches.
Area of Expertise
Stakeholders• UW-Milwaukee Community (Students, Faculty, Staff and Guests)
Project Deliverables• Preparation of network infrastructure
• Implementation of new wireless design
• Implementation of authentication methods
• Training/documentation for UWM Help Desk and other IT professional staff
• 2-3 Week Beta test on 2nd floor Bolton (Help Desk) and Curtin (L&S IT)
• Final configuration requirements and wireless design
• Install new appliances (74 access points w/ 10 spares) and management tools
• Communicate the pilot implementation and the areas that are covered
• Review statistics after 6 months
Dependencies/Interdependencies• A RADIUS service solution must be implemented prior to Beta testing and/or the Pilot can’t be completed
Goals & Objectives• Solid Encryption — Clients will now have the option to have their connections encrypted at the network layer when connecting to wireless, providing increased data security.
• Increased Bandwidth — 802.11n clients will be able to connect at higher bit rates than legacy clients.
• Provide infrastructure to support many different authentication methods.
• Delegated administration and account provisioning — The UWM Help Desk will have more transparency in relation to troubleshooting of wireless issues and certain public-facing departments will be able to provision guest accounts.
• True Redundancy — If a device fails, backup devices will automatically take on the responsibility of the failed device with little to no interruption to end users.
• Increased Capacity — Access points will be able to handle more client devices in densely-populated areas without service degradation.
• Improved Management — Network engineers will be able to manage the wireless network more efficiently resulting in improved projections and less downtime.
• Set the foundation for future deployment of EduRoam.
Project Approval Requirements
• Final approvals will be determined by the project sponsor.
Projects That May Influence Project• Net MRI Management Tool
• Network/Telephony @ Northwest Quad
• Active Directory Upgrade
Risks• Policies will have to be defined to control who has administrative access to logs internally. Access to the service is via AD authentication, with Roles defined by the service itself.
• The Union IT service is run by Auxiliary Services. Although there are good communication channels between UITS and Auxiliary Services, we believe a formal written agreement or OLA must be put in place to provide the integrity of services required through the wireless network.
• It is important NOT to ASSUME passwords will be only 8 characters when designing Captive Portal.
Critical Success Factors
• Network and services are fully operational
• Unscheduled service outages are minimized
• Necessary staff is trained
• Service level expectations and scope for the pilot service have been communicated and are understood by the campus community