of Hearing Program
A Statement of
Policy for Students Using
Sign Language Interpreting Services
UWM interpreters are expected to conduct themselves in a manner
consistent with the professional standards set by the Registry of
Interpreters of the Deaf (RID) Code of Professional Conduct – Tenet
1.0: Interpreters adhere to standards of confidential communication.
Illustrative behaviors 1.1 states, ‘Share
assignment-related information only on a confidential and “as-needed
basis” (e.g., supervisors, interpreter team members, members of the
educational team, hiring entities’. Interpreters may at times
need to share classroom accommodation related issues with other campus
staff on a “need to know” basis. On a regular basis, the D/HH
staff adopts a team approach in the collaboration and sharing of
work-related information. As a result, there will be times when
interpreters share typically confidential information about students
and work experiences/challenges for the purpose of improving the
quality of the UWM D/HH Program services.
- First day of
class: The first day of class, arrive a few minutes early
and introduce yourself to the interpreter. The interpreter will be
looking for you in the first row of the classroom or at the entrance of
the lecture hall. Be sure your seat in each classroom is right for you.
It is important that you have a direct line of vision to the
instructor, the board or screen, and the interpreter.
wait time: If you are late, the interpreter will wait 10
minutes for a 50-minute class
and 15 minutes for classes longer
then an hour. If you do not arrive to your class within these
timelines, the interpreter will leave.
- Interpreter no
show: Contact the D/HH Program Office firstname.lastname@example.org or email@example.com if the interpreter
does not show-up for class. As a last resort, an audiocassette
tape recorder is available from the D/HH Program to tape the lecture
and arrangements can be made for the audiocassette to be transcribed
for you as soon as possible.
with your interpreter: Communicate with your interpreter.
If you have problems understanding signs used or any other concerns,
discuss the concerns with the interpreter. On the first day of class or
early in the semester, let the interpreter know if you will be voicing
for yourself or prefer him/her to voice for you. Let the interpreter
know your sign preference (ASL, PSE, SE), seating preference and/or
concerns you are having that affect your ability to understand the
interpreter. If your concerns are not resolved after talking with the
interpreter, address your concerns with the Assistant Program Manager.
- Questions about
class information: If you have questions about class
information, ask the instructor. The interpreter can assist by voicing
your question(s) to the instructor. It can be very beneficial to
meet with the instructor outside of class time, either during the
instructor’s office hours or by making an appointment with the
instructor. If you want to talk with the instructor or teaching
assistant immediately preceding or following class, it is your
responsibility to ask the interpreter if he/she can arrive before or
stay after class for this purpose.
- Request for
interpreters: If you need an interpreter for any other
meeting (such as meeting during a professor’s office hours), lecture,
or class related activity, it is imperative that you complete a STUDENT
SERVICE REQUEST FORM (yellow form) and return it to the DHH office so
that an interpreter can be secured. This form can also be found
on the UWM D/HH web page at:
- Schedule changes:
The D/HH Program needs a copy of your class schedule and accommodation
requests to arrange interpreters. Students are encouraged to
submit their class schedule and related changes on or before the date
specified by the D/HH Student Advisor. Due to the limited
availability of interpreters, schedules and schedule changes received
after the due date are at risk for classes starting the semester
without a service provider. If you need to make a schedule
change, please discuss your options with the D/HH Student Advisor and
Assistant Program Manager before
making the change to ensure the availability of a service provider.
- Academic Advisor:
It is your academic responsibility to establish an on-going
relationship with an academic advisor. This should be done during your
first semester at the university so that you will have access to
information for appropriate course selection during your academic
career at UWM. Your D/HH advisor will assist you with
accommodation-related issues but will not assist you in choosing your
classes. If you need an interpreter to meet with your
advisor, plan ahead; complete a Student Services Request Form (the
yellow form in Mitchell 120 or online:
interpreting requests: All your extra-curricular
(non-academic) interpreting requests should be made to the department
or organization hosting the activity or event. Our office accepts
interpreting requests only for class related activities. If your
requests for services are not satisfied, please contact the Assistant
Program Manager of DHH.
- Course syllabus:
It is your responsibility to secure a syllabus (an outline of the main
subjects covered throughout the semester) for each class and use it to
plan for your assigned readings, exams, presentations, and final exam
- ITP students:
Students in the UWM Interpreter Training Program (ITP) or student
interpreting interns from other interpreter programs may be observing
your interpreter or doing some interpreting for your class. This is an
important part of the ITP. These students will NOT be observing YOU but
rather the interpreting process. If a problem develops, inform the UWM
staff interpreter working with the intern so that the situation can be
Policy: Some courses or course assignments may be held
off-campus (i.e., not on UWM’s main campus). Students are
responsible for arranging their own transportation to and from the
off-campus site. D/HH Program staff and LTE service providers do
not provide transportation for Deaf and Hard of Hearing students to or
from campus or other sites. This applies to
internships, field placements, group meetings, courses and other
placements that may occur off-campus.
Policy: Students may be involved with internships or field
work placements as part of their academic program. The UWM D/HH
Program considers internships and field work placements in the same
light as regularly scheduled courses at UWM. All of the
responsibilities and policies regarding use of services (i.e.,
interpreting and speech-to-text services) remain in effect for all
students who earn course credit in field placement and internship
programs. These responsibilities are outlined in the Students
using Interpreting/Speech-to-Text Services, Notetaking and D/HH Program
No-Show Responsibility forms.
- Appeal process:
For students who are denied support services, (i.e. student requests a
classroom interpreter, however, based on previous support services,
degree of hearing loss and other pertinent information, this request is
denied) an appeal process can be initiated. An appeal form is included
in the D/HH Student Handbook that you received when you registered with
the D/HH Program. Specific information about the appeal process
is available through the SAC office in Mitchell 112.
I have read the above
document and agree to follow the policy as a student receiving support
services from the Deaf/Hard of Hearing Support Services Program at the
University of Wisconsin-Milwaukee.
The Deaf/Hard of Hearing Support Services Program is here as your ally.
If you have any special needs or concerns, please direct them to the
Program Manager, Susan Gordon, in the DHH office, Mitchell 120,
229-4549 (v), 229-4284 (tty), or firstname.lastname@example.org.
Last updated: October 12, 2007