In the current competitive global environment, many businesses are finding it challenging to sustain growth while increasing profitability as well as customer and employee satisfaction. Office Lean is a proven improvement methodology that enables fast and sustainable business results, yielding significant ROI. It is quickly becoming a weapon-of-choice in both product and service industries. Utilizing a cross-functional team approach of people who "do the work," Office Lean enables process simplification by reducing waste in critical business areas and by addressing the voice of the customer.
The course instructors have created a unique program translating traditional manufacturing Lean to other areas of a business where strategic and tactical results are needed.
The Office Lean Certificate program focuses on process excellence within administrative and transactional areas, including:
-Service Industries (Human Resources, Insurance, Financial)
-Accounting (Receivables / Payables)
The certificate program provides a healthy combination of dialogue, case study and hands-on simulation where students are to see Office Lean methodology successfully applied.
To receive a certificate in Office Lean, participants attend both Modules for a total of six days of training in Office Lean methodology and complete a capstone project with a written report.
The training is presented in two Modules of three days each, scheduled about a month apart. The next series of two Modules starts on Nov. 9-11, 2010. This will be the fifth series of this certificate program.
This program curriculum was developed to deliver the skills you need to become a valuable process-improvement resource in your office environment. The material presented covers multiple aspects of Office Lean, including:
Introduction to Lean
Preparing for the Lean Journey
Developing the Plan of Attack
Executing the Plan
Candidates must successfully complete both training modules and submit a capstone project (due eight weeks after the completion of the second module) to receive the Office Lean certificate.