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Problem Analysis & Problem Solving for Public Managers


Learn the systematic process of recognition and analysis necessary in problem solving – including communication processes to improve creativity, defining roles, defining problems in different ways, and the limitations of your present style.

Develop a clear and structured approach to problem solving, and adapt all of the steps involved to work for you on an individual level.

Benefits and Learning Outcomes

  • Develop a sound process for overcoming the barriers and obstacles that prevent the immediate achievement of an identified goal or goals
  • Learn a systemic and structured process to detect and identify the problem(s), gain more information, seek possible solutions, select the best one for implementation, act on the solution chosen and develop a monitoring plan to determine its impact and the success of the outcomes

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This program can be applied toward the:

Dates and locations to be announced.
Fee: $165
CEUs: 0.6
Email us with your interest, contact:
Shirley J. Burks (Bufford), Program Director,, 414-227-3157
Gevon M. Daynuah, Program Manager,, 414-227-3351


Public Admin. Spring 2015
Certificate Brochure

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Center for the Study of the Workplace
Learn about the real-world impact of workplace changes. Hear what leaders in both business and academia have to say and help propel yourself or your company into the future.
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