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Problem Analysis for Public Managers


Learn the systematic process of recognition and analysis necessary in problem analysis – including communication processes to improve creativity, defining roles, defining problems in different ways, and the limitations of your present style.

Develop a clear and structured approach to problem solving, and adapt all of the steps involved to work for you on an individual level.

Benefits and Learning Outcomes

  • Develop a sound process for overcoming the barriers and obstacles that prevent the immediate achievement of an identified goal or goals
  • Learn a systemic and structured process to detect and identify the problem(s), gain more information, seek possible solutions, select the best one for implementation, act on the solution chosen and develop a monitoring plan to determine its impact and the success of the outcomes

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This program can be applied toward the:

Fri., Aug. 14
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Gladis Benavides, President, Benavides Enterprises, Inc.
$150: Register by Fri., July 31
$165: Register on or after Sat., Aug. 1 Discount Available
CEUs: 0.6
Enrollment Limit: 20
Program No. 7310-8157
Registration Deadline: Fri., Aug. 14
Register Now
For more information, contact:
Shirley J. Burks (Bufford), Program Director,, 414-227-3157


Public Admin. Summer 2015
Certificate Brochure

Download the pdf