Get the tools to inform, educate and stimulate your audience to action. It does not matter if your audience is one person, a department or an entire city. Learn the techniques practiced by master communicators so that you can gain better understanding and cooperation. Lessons apply to both written and oral communication.
You will learn to:
Identify which messages will best inform and stimulate your audience to action
Condense your communications into concise statements vital to modern communications
Use key communication techniques to lead difficult people away from confrontation and toward understand and cooperation