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Passenger Service and Safety: Certification for Trainers

Develop self-confidence as a trainer while learning the basics of passenger assistance. Gain the tools for evaluating and assessing on-the-job performance, which helps maintain and improve the quality of your agency's transit services. This workshop satisfies standards set by the Americans with Disabilities Act.


Throughout the years, CTED has worked to revise the curriculum to embrace new ideas while maintaining the core values and instructional approach of the workshop. Topics include:
• Competency-based on-the-job skill assessment tools and methods
• Lift operations, wheelchair securement, and passenger restraint systems (including manufacturers' instructions and warranty procedures)
• Instruction on designing training programs that set measurable proficiencies
• Communication strategies for a range of cognitive and motor behaviors
• Techniques for assisting ambulatory persons with disabilities into and out of vehicles
• Assistance training for persons who use a wheelchair or other mobility device
• Basic body mechanics overview
• Sensitivity training covering disability awareness, cultural diversity, and learning styles

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"This was so much more than just Passenger Assistance Techniques; it was a comprehensive approach to training and staff development with a focus on transit. The resources that this session gave me will be valuable, and the experience truly unforgettable. "
Jess Lore, Easter Seals, NY '08

Mon.-Wed., Oct. 26-28
Location: UWM School of Continuing Education (Click link for directions)
    Mary Lee Spitz , Occupational Therapy Consultant, New Berlin , WI
    Larry Currie, Milwaukee, WI
$625: Register by Mon., Sept. 28
$725: Register on or after Tue., Sept. 29 Discount Available
CEUs: 2.0
Enrollment Limit: 40
Program No. 4890-8559
Registration Deadline: Mon., Oct. 26
Register Now
  Passenger Assistance: Certification for Trainers Brochure
For more information, contact:
Ken Woodall, Outreach Specialist,, 414-227-3332


CTED Fall 2015 Brochure

View the Brochure

Or download the pdf

RTAP Scholarships
Wisconsin Residents Only
Your RTAP (Rural Transportation Assistance Program) administrator may provide scholarships for our courses!

For more scholarship information, contact Steve Hirshfeld at or 608-267-0209. Your agency may qualify for RTAP scholarships!

Plan ahead and pay less!
Take advantage of this savings. You can deduct $100 from the original price when we receive your payment 20 business days prior to the date of any of our professional transit training workshops.
Call us today at 414-227-3332!