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Seminar Outline
Introduction
The organizational role of business analysts
The evolving role of the business analyst
Business analysis in the context of strategy, operations and projects
Business Analysts vs. Project Manager
Business Analyst Tools, Techniques and Skills
Brainstorming: Purpose, techniques, objectives, do's and don'ts
Basic Facilitation: Meeting management, meeting logistics, meeting follow-up
Business Process Modeling
Flowcharting: How to create a working flow-chart
Numeric/statistical analysis
Communication
Office politics
Creativity: Convergent and divergent thinking
Problem solving and systems thinking
Applying the Life Cycle of Business Analysts
Introduction of "Running Case Study" - Call Center Changes
Enterprise analysis
• Strategic planning and goal setting
• Business architecture
• Feasibility studies
• Project scopes and business case
• Prioritizing projects
Requirements planning and management
• Team roles
• Requirements risk approach
• Stakeholders
• Estimates
• Measuring and reporting product and project metrics
• Managing requirements change
Requirements elicitation
• Elicitation techniques
• Documentation and quality control
Requirements analysis and documentation
• Structure requirements and documentation
• Business domain models - Analyze user and functional requirements
• Assumptions and constraints
• Document requirements attributes
• Validate and verify requirements
• Data behavior and data modeling
Requirements communication
• Creating a requirements communication plan
• Managing requirements conflicts
• Creating a requirements package
Solution assessment and validation
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