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Business Analyst Essentials


Get briefed on the tools and skills a business analyst needs to succeed. Strengthen your business savvy and understanding of technology as you learn how to apply those skills throughout the Business Analysis Life Cycle as documented in the Business Analyst Body of Knowledge (BABOK®).

This is the recommended first course for those pursuing the Business Analysis Certificate and is the prerequisite for some of the courses in the certificate.

Benefits and Learning Outcomes

  • Understand the key roles of an analyst throughout a project
  • Improve soft skills (communication, creativity, office politics)
  • Enhance understanding of the relationship among data, decisions and process
  • Gain immediate comprehension of systems thinking and its universal role in the organization

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Course Outline/Topics

Seminar Outline


• The organizational role of business analysts         
• The evolving role of the business analyst
• Business analysis in the context of strategy, operations and projects
• Business Analysts vs. Project Manager

Business Analyst Tools, Techniques and Skills: Soft Skills
• Brainstorming: Purpose, techniques, objectives, DOs and DON'Ts
• Basic Facilitation: Meeting management, meeting logistics, meeting follow-up
• Communication
• Office politics
• Creativity: Convergent and divergent thinking
• Systems Thinking

Business Analyst Tools, Techniques and Skills: Quantitative Skills
• Basic statistics and forecasting
• Data modeling, data behavior, and data flows
• Business process modeling and flowcharting 
• Problem solving

Applying the Life Cycle of Business Analysts

Enterprise analysis
• Strategic planning and business architecture
• Feasibility, project scope, and business cases 
• Prioritizing projects

Requirements planning and management
• Team roles and stakeholders
• Requirements risk approach
• Estimates, measurements and metrics
• Managing requirements change

Requirements elicitation
• Elicitation techniques
• Documentation and quality control

Requirements analysis and documentation
• Structure requirements and documentation 
• Business domain models - analyze user and functional requirements
• Assumptions and constraints
• Document requirements attributes
• Validate and verify requirements

Requirements communication
• Creating a requirements communication plan
• Managing requirements conflicts
• Creating a requirements package

Solution assessment and validation
• Testing and quality assurance
• Simplicity vs. complexity
• Accomplishment branding

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This program can be applied toward the:

All Business Analysis courses can be taken individually or as a series to earn the certificate.

"Tim has a great knowledge of the topics and really keeps the class involved."
Amber Patterson, Trisept Solutions, 2014

"Great activities to keep us engaged and to drive concepts home. "
Julie Meinikoff, Aurora Health Care, 2014

Mon.-Tue., May 11-12
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Timothy L. Johnson, PMP, MBA,
CEUs: 1.4/PDUs: 14/PDHs: 14/CDUs: 14
Program No. 5025-8018
Register Now
Mon.-Tue., Aug. 17-18
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Timothy L. Johnson, PMP, MBA,
CEUs: 1.4/PDUs: 14/PDHs: 14/CDUs: 14
Program No. 5025-8016
Register Now
For more information, contact:
Maribeth Sacho, Program Associate,, 414-227-3337
Anne O'Meara, Program Director,, 414-227-3311


Project Management & Business Analysis Catalog

Or download the PDF

Make an Impact - Become a Business Analyst
Business Analysis Certificate
Program Details

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