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Stakeholder Management: Engaging Key Individuals for Project Success


Project managers spend most of their time communicating with persons who have vested interests in the project. Bridging diverse needs across parties is one of the challenges addressed here. Reduce negative noise level associated with projects and set crisper expectations between working groups.

Note: This course should not be taken if you have previously attended the Managing Project Scope and Impact of Change online courses.

Earn a Project Management Certificate


Seminar Outline

Stakeholder Management
• Defining stakeholders influence
• Identifying stakeholders
• Conducting a stakeholder analysis
• Establishing communications expectations with stakeholders
• Understanding the needs of your stakeholders

Defining the Project Scope
• Product scope vs. project scope
• Roles and responsibilities in scope management
• Project initiation documents
• Project charter
• Project scope statements
• Scope statement DOs and DON'Ts
• Scope management planning

Dealing with Conflict
• Balancing the interest of stakeholders
• Offering critical conversations
• Maintaining relationships in troubled times
• Negotiations
• Style under stress

Service Level Agreements (SLAs)
• Creating an SLA
• SLA measurement tools

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Who Should Attend

  • New and experienced project managers
  • Team members
  • Project representatives
  • Project leaders
  • Anyone seeking improved communications with project resources

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Benefits and Learning Outcomes

  • Develop a crisper vision of project deliverables
  • Create better connection between stakeholders and project outcomes
  • Improve likelihood of successful projects

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This program can be applied toward the:

Dates and locations to be announced.
Fee: $450
CEUs: 0.7, PDUs: 7
Email us with your interest, contact:
Business & Management General Information,, 414-227-3220
Maribeth Sacho, Program Associate,, 414-227-3337
Anne O'Meara, Program Director,, 414-227-3311


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