School of Continuing EducationRegistration InformationContact UsUWM HomeShopping Cart
UWM logo

SCE HomepageDean's WelcomeCourses & ProgramsCertificate ProgramsDistance EducationCalendarSpecial EventsDepartments & CentersCommunity ResearchInternationalCenter for the Study of the WorkplaceFaculty & StaffCustomized TrainingKeep Me Posted

Connect With Us

HomeCourses & ProgramsCertificate ProgramsCustomized TrainingFaculty & Staff

Goals and Measurements, and Facilitation Skills


A team needs to know its purpose, how to measure performance and how each member contributes. Learn how to bring all of this together, and get a team to start effectively problem-solving so that when they are not hitting their measures they can get back on track.


Facilitation is fast becoming a core competency for anyone who leads a team or even participates on a team. Highly developed facilitation skills dramatically improve a team's ability to identify the right issues and work through them effectively and efficiently. A good facilitator can adeptly keep a team focused on, and shifting gears between achieving their goals, the process and the content of the group conversation. They also know when, and how, to stop the conversation and help resolve interpersonal issues that may be getting in the way of the team moving forward.

Goals and Measurement section will include:
• Determining when to use static vs. dynamic goals
• Using trend data to more accurately measure performance
• The importance of ensuring the individual/team has influence over what you are measuring
• Adressing different ways of measuring the "immeasurable"
• Metrics as the starting point for creating team accountability
• Exploring how goals are required to create ownership

Facilitation Skills section will include:
• A clear description of the role of the facilitator and benefits of facilitation
• Using a flexible set of tools and techniques to provide structure to group discussions
• Facilitator strategies to use at different stages of team development
• Options for making decisions and overcoming barriers to consensus
• Strategies for constructively dealing with conflict and encouraging effective group behaviors
• Specific facilitation strategies to improve the overall effectiveness of any meeting
• How to design meetings to accomplish desired results

Program Agenda
• Determining when measurements are required and how they can best be used
• Accountability and measurements
• Determining frequency of measure and sample sizing of data
• The psychology of goal setting
• Creative ways to measure things that are not historically measured
• Determining roles and desired outcomes from a team objective and team process
• Myths and opportunities around meeting agendas
• Identifying real issues and what to watch for during the meeting
• Importance of speaking for yourself
• Assessing where the team is at and how to adjust your facilitation style accordingly
• Facilitating conflict

Close ▲

Benefits and Learning Outcomes

  • Learn facilitator strategies to use at different stages of team development
  • Address different ways of measuring the immeasurable
  • Develop options for making decisions and overcoming barriers to consensus

Close ▲

Course Outline/Topics

  1. That Which Can Be Measured Can Be Improved
    A) The Art of Facilitation
    B) Practice Set-Up
    C) Managing Conflict in a Team Setting
    D) Facilitation Skills Questionnaire
    E) Interpretation: Knowing Your Valence
    F) Conflict Gone Bad: How to Identify it and What to Do

  2. Conflict Resolution Process
    A) Assumptions When Using the Conflict Resolution Process
    B) Some Not-So-Random Thoughts on Stimulating Brainstorming
    C) Practicing Conflict Resolution
    D) Being The Project Manager: Facilitation Overview
    E) Facilitation Steps
    F) Practical Application
    G) Defining Interventions
    H) Wording Interviews
    I) Telling Vs. Asking
    J) Dealing With Resistance
    K) Resistance Scenarios
    L) Assessing Your Influencing Style
    M) Influencing Strategy Role Play
    N) Influencing Tactics
    O) Influencing Through Effective Presentation Development
    P) Effective Presentation –Process 

Close ▲


This program can be applied toward the:

Tue., Oct. 27
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Eric Coryell
$145: Register by Tue., Oct. 13
$195: Register on or after Wed., Oct. 14 Discount Available
Enrollment Limit: 30
Program No. 5050-8190
Register Now
Fri., Mar. 11, 2016
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Eric Coryell
$145: Register by Fri., Feb. 26, 2016
$195: Register on or after Sat., Feb. 27, 2016 Discount Available
Enrollment Limit: 30
Program No. 5050-8694
Register Now
  Related Courses  
Team Effectiveness Certificate Combo Package
For more information, contact:
Jan Allen, Director, Business & Management,, 414-227-3219, 888-947-9947