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Business Process Modeling and Redesign

 

Business processes are the natural activities you perform that produce value, serve customers and generate income. Unfortunately, most organizations are set up to manage tasks, instead of processes. Learn how process modeling provides a simple, yet powerful method for eliminating waste, rediscovering your core business requirements and streamlining the ways in which they are achieved.

Who Should Attend

  • Business analysis managers
  • Business or technical analysts
  • Operations managers
  • Operations analysts
  • Development managers
  • IT or development managers
  • Systems analysts or managers
  • Project managers
  • Requirements engineers

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Benefits and Learning Outcomes

  • Document processes for business requirements or business process modeling initiatives
  • Recognize and remove activities and process flaws that do not add value
  • Engage business leaders, users and customers in process change efforts
  • Define process boundaries, identify stakeholders, and capture input and output gaps using the system map
  • Document the current state of the business processes using the “best” tools and techniques
  • Define and capture most meaningful performance metrics
  • Analyze processes and develop future state
  • Use process tools to develop business requirements

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Course Outline/Topics

Seminar Outline

1.       Business Analysis

2.       Systems Thinking

a. System Map

b. Gap Analysis

c. Link to Requirements

3.       Process Mapping and Analysis

a. Top Down Chart

b. Block Diagram

c. Activity Chart

d.Workflow Diagram

e. Cross-Functional Chart

f.  Types of Improvement

g. BPMN

h. Process Metrics

4.       Translation to Requirements

a. Link to Requirements

b. Use Cases

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This program can be applied toward the:

Prerequisites
Business Analyst Essentials or equivalent experience

"The amount of new information and techniques will prove to be invaluable. "
David McQuinn, 2014 class participant

  Sessions  
Tue.-Wed., Oct. 21-22
8:30am-4:30pm
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Alice Wilken, M.A.
$845
CEUs: 1.4/PDUs: 14/PDHs: 14/CDUs: 14
Program No. 5025-7412
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Tue.-Wed., May 5-6, 2015
8:30am-4:30pm
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Amanda Dietz, MBA, CQM
$845
CEUs: 1.4/PDUs: 14/PDHs: 14/CDUs: 14
Program No. 5025-7402
Register Now
 
For more information, contact:
Maribeth Sacho, Program Associate, msacho@uwm.edu, 414-227-3337
Anne O'Meara, Program Director, aomeara@uwm.edu, 414-227-3311
 

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