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Business Process Modeling and Redesign

 

Business processes are the natural activities you perform that produce value, serve customers and generate income. Unfortunately, most organizations are not set up to manage processes; instead they manage tasks. As a result, the "global" process gets lost as departments focus on "local" priorities. Inefficiency and waste become part of the system. Learn how process modeling provides a simple yet powerful method of rediscovering your core business requirements and streamlining the ways they are achieved.

Value to the Participant

  • Improve soft skills (communication, creativity, office politics)
  • Enhance understanding of the relationships between data, decisions and processes
  • Develop a strong comprehension of systems thinking and its universal role in the organization

Earn a Business Analysis Certificate

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Seminar Outline

An Introduction To Systems Thinking
Process Management Cycle: Seven Stages
Systems Thinking
The System Map
Business vs. Process Requirements

The Tools: How to Construct and Analyze Process Flow Charts
Process and Workflow Diagrams
Top-Down Flow Chart
Block Diagram
Activity Chart
Work Flow Diagram
Cross-Functional Flow Chart
BPMN
When to Use Each Chart
Analyzing Process Flowcharts
Streamlining vs. Redesigning Processes
Process Measures

Implementation Guide: Getting Your Bang for the Buck
Implementing Change
Organizational Change
Creating & Sustaining Organizational Change
Managing Resistance to Change
Implementation Strategy

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Benefits and Learning Outcomes

  • Identify and understand your organization's true core processes
  • Document processes for business requirements or BPM initiatives
  • Recognize and remove activities that do not add value
  • Eliminate process flaws that are creating systemic problems
  • Engage business leaders, users and customers in process change efforts

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This program can be applied toward the:

Prerequisites
Business Analyst Essentials
  Sessions  
Mon.-Tue., Dec. 2-3
8:30am-4:30pm
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Amanda Dietz
Fee: $845
CEUs: 1.4/PDUs: 14/CDUs: 14
Program No. 5025-0500
Add To Registration Form   Check Registration Form
 
Wed.-Thu., Apr. 23-24, 2014
8:30am-4:30pm
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Amanda Dietz
Fee: $845
CEUs: 1.4/PDUs: 14/CDUs: 14
Program No. 5025-6309
Add To Registration Form   Check Registration Form
 
For more information, contact:
  Maribeth Sacho, Program Associate, msacho@uwm.edu, 414-227-3337
Anne O'Meara, Program Director, aomeara@uwm.edu, 414-227-3311
 

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