Strategies to Defuse Explosive Situations - Online - School of Continuing Education, University Of Wisconsin

	Strategies to Defuse Explosive Situations

	Sometimes we face the difficult challenge of defusing tense situations during our daily interactions. Equip yourself with the tools to remedy these situations, and train others to do the same. Explore common causes of conflicts and introduce conflict management approaches.
	Course Objectives Review multiple definitions of conflict Identify various forms of conflict Discover common effects conflict can have on work relationships Explore strategies for defusing conflict Examine conflict management approaches Introduce tips for prevention
More ▼ This online offering can be taken independently or as an elective topic (4 hours = 0.4 CEUs) in both the Public Administration Certificate and the Professional Judicial Assistant Certificate in Administration* program. You will have access to the self-paced online workshops for 30 days. Upon successful completion, you receive verification. *Discounted rate for verified Wisconsin Municipal Court Clerk's Association members Close ▲
	This program can be applied toward the: Certificate in Public Administration Professional Judicial Assistant Certificate Series



	Course Accessible: July 1, 2012-June 30, 2013 Location: Instructor: Shirley J. Bufford, M.A., Program Director, UWM School of Continuing Education, Milwaukee, Wisconsin Fee: $99 CEUs: 0.4 Program No. 7310-Z009 Note: You will have access to this workshop for 30 days. Open enrollment. Register at anytime. Registration Deadline: Sun., June 30 Add To Registration Form Check Registration Form

	Course Accessible: July 1, 2013-June 30, 2014 Location: Instructor: Shirley J. Bufford, M.A., Program Director, UWM School of Continuing Education, Milwaukee, Wisconsin Fee: $99 CEUs: 0.4 Program No. 7310-6118 Note: You will have access to this workshop for 30 days. Open enrollment. Register at anytime. Registration Deadline: Mon., June 30, 2014 Add To Registration Form Check Registration Form


	For more information, contact:
		Shirley J. Bufford, Program Director, sbufford@uwm.edu, 414-227-3157

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