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Strategies to Defuse Explosive Situations Available Online


Sometimes we face the difficult challenge of defusing tense situations during our daily interactions. Equip yourself with the tools to remedy these situations, and train others to do the same. Explore common causes of conflicts and introduce conflict management approaches.


This online offering can be taken independently or as an elective topic (4 hours = 0.4 CEUs) for both the Certificate in Public Administration and the Professional Judicial Assistant Certificate Series.*

You will have access to the self-paced online workshops for 30 days. Upon successful completion, you receive verification.

*Discounted rate for verified Wisconsin Municipal Court Clerk's Association members

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Benefits and Learning Outcomes

  • Review multiple definitions of conflict
  • Identify various forms of conflict
  • Discover common effects conflict can have on work relationships
  • Explore strategies for defusing conflict
  • Examine conflict management approaches
  • Introduce tips for prevention

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This program can be applied toward the:

Course Accessible: July 1, 2014-June 30, 2015
Location: Available Online
Instructor: To Be Announced
CEUs: 0.35
Program No. 7310-7266
Note: You will have access to this workshop for 30 days.
Open enrollment.
Register at anytime.
Registration Deadline: Tue., June 30
Register Now
For more information, contact:
Shirley J. Burks (Bufford), Program Director,, 414-227-3157


Public Admin. Spring 2015
Certificate Brochure

Download the pdf