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Cross-Cultural Healthcare: From Evidence to Action


The American healthcare system was built to serve Anglo-American, English speaking patients in nuclear families. Today's healthcare system is being challenged to serve globally mobile populations in extended families that are culturally, linguistically and religiously diverse.

What must be done to assure the provision of high-quality, timely, safe and equitable care to every patient? What new skills must providers learn to become clinically competent in a global medical environment? What is needed to move organizational leaders from evidence to action on these issues?

In this dynamic and fast-paced one-day workshop, you will learn about the business, medical (quality and safety), and legal "cases" for cross-cultural care and how to use sophisticated assessment processes to convince organizational leaders to act.

Benefits and Learning Outcomes

  • Discuss three demographic megatrends that are transforming healthcare
  • Understand key issues in cross-cultural healthcare including: racial and ethnic disparities in the quality of healthcare, clinical issues associated with globally mobile patient populations, and providing language access to Limited English Proficient patients
  • Discover 10 core cross-cultural differences  
  • Learn the new skills that providers will need to become clinically competent in a globally mobile world
  • Get introduced to the new science of unconscious bias and its implications for patient care and the healthcare workforce
  • Understand the law of language access and how to comply with it
  • Learn how to manage cross-cultural conflict effectively (Participants will take the Intercultural Conflict Style Assessment and discover how their own culturally-influenced conflict style compares to other styles found in the world)
  • Know what your organization must do to comply with new Joint Commission cultural competence standards
  • Implement new assessment techniques designed to help you get the evidence you need to convince organizational leaders to take action

Close ▲

Dates and locations to be announced.
Fee: $179
CEUs: 0.7
Email us with your interest, contact:
Jan Allen, Director, Business & Management,, 414-227-3219, 888-947-9947