Cross-Cultural Healthcare: From Evidence to Action

What must be done to assure the provision of high-quality, timely, sage and equitable care to every patient?

What new skills must providers learn to become clinically competent in a global medical environment?

What is needed to move organizational leaders from evidence to action on these issues?

In this dynamic and fast-paced one-day workshop, you will learn about the business, medical (quality and safety) and legal "cases" for cross-cultural care and how to use sophisticated assessment processes to convince organizational leaders to act.

• Three demographic megatrends that are transforming healthcare.
• Key issues in cross cultural health care including: racial and ethnic disparities in the quality of healthcare, clinical issues associated with globally-mobile patient populations and providing language access to Limited English Proficient patients.
• Ten core cross-cultural differences.
• New skills that providers will need to become clinically competent in a globally mobile world.
• The new science of unconscious bias and its implications for patient care and the healthcare workforce.
• The law of language access and how to comply with it.
• How to manage cross-cultural conflict effectively. Participants will take the Intercultural Conflict Style Assessment and discover how their own culturally-influenced conflict style compares to other styles found in the world.
• What your organization must do to comply with new Joint Commission cultural competence standards.
• New assessment techniques designed to help you get the evidence you need to convince organizational leaders to take action.