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Empathy and good communication skills are essential in the mediation process. However, they are often not enough. People come to mediation to reach results. Learn what the mediator can do to create movement from the impasse which they entered the mediation. We will shed light on how the mediator can help them reach their goals without becoming involved in the outcome. And examine what actions of the mediator are likely to meet with resistance. Join us for a practical discussion about reaching positive results in mediation.
Learning Goals:
1. Identify the two opposing forces present in every group and how mediators tame them.
2. List five conflict reducing strategies.
3. Learn and practice simple questions that help people gain insight and make decisions.
4. Understand resistance and impasse as important steps in the process.
5. Explain the risks of using caucus and the risks of staying in a joint session.
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Benefits and Learning Outcomes ▼
- Identify the two opposing forces present in every group and how mediators tame them
- Understand resistance and impasse as important steps in the process
- Learn and practice simple questions that help people gain insight and make decisions
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