Lead Your Employees to Award-Winning Customer Service - School of Continuing Education, University Of Wisconsin

	Lead Your Employees to Award-Winning Customer Service

	It is widely acknowledged that exceptional customer service may be the most critical factor to an organization's continued success and recognition. As a public manager, your role to mirror these critical skills to your team is essential. To consistently achieve great customer service, an organization needs its managers and staff to focus on an array of activities - both managerial and operational - they should undertake that lead to quality service. Allow this workshop to introduce skills to build an award-winning customer service team for both your internal and external clientele.
More ▼ Topics to be explored in this session include identifying the possible likes, dislikes, and needs of customers; an integrated model for consistently managing for great customer service and exploring the "moments of truth" for the customer. This interactive session includes developing a customer service improvement plan to guide your team following the workshop. By the end of this workshop you will be able to: Implement a customer-centered service model in your organization Develop strategies for assessing both customer needs and satisfaction Identify what front-line customer service employees need to provide great customer service Create an improvement plan to enhance service quality Close ▲
	This program can be applied toward the: Certificate in Public Administration



	Thu., Aug. 22 8:30am-3pm Location: UWM School of Continuing Education (Click link for directions) Instructor: Jeff Russell , Co-Director, Russell Consulting Inc., Madison, Wisconsin Fee: $165 CEUs: 0.6 Enrollment Limit: 20 Program No. 7310-4480 Registration Deadline: Thu., Aug. 22 Add To Registration Form Check Registration Form


	For more information, contact:
		Shirley J. Bufford, Program Director, sbufford@uwm.edu, 414-227-3157

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