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Lead Your Employees to Award-Winning Customer Service Within the Public Sector


It is widely acknowledged that exceptional customer service may be the most critical factor to an organization's continued success and recognition. As a public manager, your role in mirroring these critical skills to your team is essential. To consistently achieve great customer service, an organization needs its managers and staff to focus on an array of activities - both managerial and operational - they should undertake that lead to quality service. Allow this workshop to introduce skills to build an award-winning customer service team for both your internal and external clientele.


Topics to be explored in this session include identifying the possible likes, dislikes and needs of customers; an integrated model for consistently managing for great customer service; and exploring the "moments of truth" for the customer. This interactive session includes developing a customer service improvement plan to guide your team following the workshop.

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Benefits and Learning Outcomes

  • Implement a customer-centered service model in your organization
  • Develop strategies for assessing both customer needs and satisfaction
  • Identify what front-line customer service employees need to provide great customer service
  • Create an improvement plan to enhance service quality

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This program can be applied toward the:

Wed., Feb. 17, 2016
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Jeff Russell , Co-Director, Russell Consulting Inc., Madison, Wisconsin
$150: Register by Wed., Feb. 3, 2016
$165: Register on or after Thu., Feb. 4, 2016 Discount Available
CEUs: 0.6
Enrollment Limit: 20
Program No. 7310-8702
Registration Deadline: Wed., Feb. 17, 2016
Register Now
For more information, contact:
Shirley J. Burks (Bufford), Program Director,, 414-227-3157


Online Elective Workshops
Check out the new online option to complete elective workshop topics within the Public Administration certificate or the Professional Judicial Assistant Certificate in Administration.
Learn More