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Delegation Skills


Without appropriate delegation, your team will become inefficient and demoralized. It’s one of the most important management skills you can establish. Learn to delegate effectively and you’ll also find it saves you time, develops your people, grooms a successor and motivates your team.

Benefits and Learning Outcomes

  • Learn when it is appropriate to delegate work, and when it is not
  • Discover how delegation helps create a successor for you, and why that is important for your company
  • Understand how to effectively delegate work to have it accomplished in the most efficient way possible

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Course Outline/Topics

  1. Why to delegate
    A) Good managers delegate
    B) Why people don’t delegate
    C) Causes

  2. When to delegate

  3. What to delegate
    A) What not to delegate
    B) Never delegate unnecessary tasks

  4. What should I delegate?

  5. Selecting delegates
    A) To whom should you delegate?
    B) Additional factors
    C) Why employees might not want you to delegate to them

  6. How to delegate
    A) Motivation

  7. Steps in delegation
    A) Smarter goals
    B) Written copies of goals

  8. Ineffective feedback

  9. How to provide effective feedback
    A) Follow-up
    B) Methods
    C) Examples
    D) Non-verbal support
    E) Give positive feedback

  10. Things to remember
    A) Be aware of communication styles
    B) What is your communication style?

  11. Different levels of delegation
    A) Levels
    B) Examples
    C) Deployment chart

  12. Examples of successful delegation
    A) Continuous quality improvement

  13. How do you treat the people you manage?
    A) Ten commandments for effective delegation

  14. How well do you delegate?

  15. Case study examples

  16. Task analysis and who to select

  17. Rate yourself as a delegator who listens
    A) When delegating a task to another person do you: ..?

  18. Case study examples

  19. Common errors in goal-setting

  20. How to give effective feedback

  21. Turn off/turn on styles

  22. Personality chart analysis

  23. What workers want

  24. “Don’t bother me except when it’s important” case study

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This program can be applied toward the:

Thu., Sept. 10
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Sue Schoenfeld
$345: Register by Thu., Aug. 27
$395: Register on or after Fri., Aug. 28 Discount Available
Enrollment Limit: 30
Program No. 5050-8179
Register Now
Wed., Mar. 2, 2016
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Sue Schoenfeld
$345: Register by Wed., Feb. 17, 2016
$395: Register on or after Thu., Feb. 18, 2016 Discount Available
Enrollment Limit: 30
Program No. 5050-8679
Register Now
For more information, contact:
Jan Allen, Director, Business & Management,, 414-227-3219, 888-947-9947