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Creating a Culture of Change through Continuous Improvement


Change, in any aspect of our culture, is one of the most difficult things for people to do. In our fast-paced and ever-changing environment, constant change is important for every organization that wants to stay competitive. Don’t want to be left behind? What is your culture on change? Understand your culture – it’s the cornerstone for developmental change projects to be successful.

Take the opportunity to improve your communication and leadership styles so that constant improvement is a daily routine. Upon completion you will have the tools and the knowledge necessary to make change a part of your company culture.


In a global economy full of demanding consumers and citizens, only the fittest organizations will flourish. How is your organization doing?

As competition increases, expectations are high for quality and productivity. Consumers expect excellent service, employees want professional development opportunities and a positive work climate, and shareholders demand results and a positive return on investment. Organizations must adapt to these complex and dynamic expectations.

High-performing organizations often have an organizational culture that fits in with their market. Research shows that culture has a powerful effect on the performance and long-term effectiveness of organizations. The impact on individuals (employee morale, commitment, productivity, physical health and emotional well-being) is also well-documented.

Organizational culture consists of the values people share, their collective assumptions and their behavior. It’s "the way things are around here.” It determines what must be done and what is not allowed. It’s the reigning definition of success and failure within a group. It decides who is “in” and who is “out.” Culture determines behavior and thus performance.

The good news is that culture can be assessed and changed with a manageable, step-by-step method. Plus, it’s not as time-consuming and expensive as you might think. The Organizational Culture Assessment Instrument (OCAI) is as easy-to-use, affordable and manageable as you would like it to be! Moreover, it has been proven valid to deliver the quality you need.

The advantages of assessing and changing organizational culture by using the OCAI will easily satisfy your requirements, because culture makes all the difference. It determines performance, quality, absenteeism, employee retention and customer satisfaction.

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Who Should Attend

  • Training and Development Managers
  • Managers and Supervisors
  • New or Experienced Trainers
  • HR Professionals
  • Consultants

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Benefits and Learning Outcomes

  • Identify and understand the need for change in any organization
  • Develop communication and leadership skills needed for change
  • Understand continuous improvement, the struggles and the benefits

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Course Outline/Topics

Day 1

8:30am – 12:00pm

  • Understanding Culture and How It Affects Change
  • Company Values and Core Competencies
  • Society’s Need for Something New and Improved

12:00pm – 12:30pm

  • Lunch

 12:30pm – 4:30pm

  • Why Change is Difficult
  • What To Look For, and How to Identify Waste in Any Organization

Day 2

8:30am – 12:00pm

  • Individualizing Your Communication Style
  • Communication By Design
  • Understanding Conflict and How to Make it Productive

12:00pm – 12:30pm

  • Lunch

12:30pm – 4:30pm

  • Leadership Skills
  • Leading Others Through Change Using the OCAI Model

Sessions include a morning and afternoon 15 min. break.

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This program can be applied toward the:

Lunch and snacks are provided each day. Discounted parking is also available for those who park in the adjacent Grand Avenue parking structure.
Tue.-Wed., Oct. 27-28
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Annalee Kruger
$525: Register by Tue., Oct. 13
$545: Register on or after Wed., Oct. 14 Discount Available
CEUs: 1.4
Enrollment Limit: 25
Program No. 7710-8232
Note: Approved for 14 (HR (General)) recertification credit hours toward PHR, SPHR and GPHR recertification through the HR Certification Institute
Registration Deadline: Tue., Oct. 20
Register Now
For more information, contact:
Latonia Pernell, Program Manager,, 414-227-3336