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In a global economy full of demanding consumers and citizens, only the fittest organizations will flourish. How is your organization doing?
As competition increases, expectations are high for quality and productivity. Consumers expect excellent service, employees want professional development opportunities and a positive work climate, and shareholders demand results and a positive return on investment. Organizations must adapt to these complex and dynamic expectations.
High-performing organizations often have an organizational culture that fits in with their market. Research shows that culture has a powerful effect on the performance and long-term effectiveness of organizations. The impact on individuals (employee morale, commitment, productivity, physical health and emotional well-being) is also well-documented.
Organizational culture consists of the values people share, their collective assumptions and their behavior. It’s the way “things are around here.” It determines what must be done and what is not allowed. It’s the reigning definition of success and failure within a group. It decides who is “in” and who is “out.” Culture determines behavior and thus performance.
The good news is that culture can be assessed and changed with a manageable, step-by-step method. Plus, it’s not as time-consuming and expensive as you might think. The Organizational Culture Assessment Instrument (OCAI) is as timely, easy to use, low-priced and manageable as you would like it to be! Moreover, it has been proven valid to deliver the quality you need.
The advantages of assessing and changing organizational culture by using the OCAI will easily satisfy your requirements, because culture makes all the difference. It determines performance, quality, absenteeism, employee retention and customer satisfaction.
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Benefits and Learning Outcomes ▼
- Identify and understand the need for change in any organization
- Communication and leadership skills needed for change
- Understand continuous improvement: the struggles and the benefits
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Course Outline/Topics ▼
- Participants will understand that the “way we do things around here” may be negatively impacting productivity and efficiency which costs the company thousands of dollars
- Participants will understand that to remain leaders in the market place, change, continual improvements and culture make the difference
- Participants will understand that change is a positive thing and encourages a more creative and team-oriented work environment
- Participants will learn how to adapt their communication style to their audience to be a more effective communicator
- Participants will learn that organizations with a clear vision for the future (and clear communication with employees) promote a more goal-driven environment where small and large wins are celebrated and “mistakes” are opportunities for growth and development
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