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Contract Administration


After the negotiation of the labor agreement, managers, personnel and labor relations professionals should practice effective methods for developing a winning labor strategy. Learn the rules that govern contract administration, grievance handling, the administration of discipline, and labor arbitration.

This class has been approved for 13 general credit hours toward PHR, SPHR and GPHR recertification.

This class has been pre-approved by the Society for Human Resource Management for 14 Professional Development Credits (PDCs) towards the SHRM-SCP or SHRM-CP.


The seminar leader has more than 40 years in the practice of labor law. He has taught the rules of collective bargaining and contract administration. He has counseled companies nationally in the development and implementation of a winning labor relations strategy.

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Course Outline/Topics

Program Agenda

Day 1


The Role of the Frontline Supervisor

Mid-Contract Term Bargaining

  • Learn about the National Labor Relations Act as it applies to
    • Applicable Statutory Provisions
    • Mandatory vs. Voluntary Bargaining Subjects
    • Bad Faith Bargaining and an Employer’s Right to Communicate
    • the Right of Employee to have Union Representation


 Sample Contract Language

  • Learn about Management Rights Clause
  • Understand the grievance procedure
  • Understand strikes and lockouts

Guidelines for Grievance Avoidance and Handling of Grievances

  • Determine what a grievance is and the general cause of grievances
  • Understand specific causes of grievances
  • Learn how to recognize and prevent causes of grievances

Day 2


Adjusting Grievances-Role of the Supervisor and Other Management Representatives

  • Understand the guiding principles:
    • Listening to a grievance
    • Putting the grievance at ease
    • Discussing the grievance
    • Getting the facts
    • Considering the grievant’s viewpoint
    • Evaluating fact and opinion
    • Making and communicating the decision
    • Maintaining the Grievance Records
    • Learn about processing Grievances at the Initial Steps of the Grievance Procedure


The Disciplinary Process

  • Understand the discipline in a company
  • Learn about the steps in progressive discipline and why to practice a system of progressive discipline
  • Understand “just cause” for discipline

Preparation of a Case for Arbitration and an Overview of the Process

  • Learn what preliminary measures must be taken
    • Selection of an Arbitrator
    • Hearing Site
    • Use of Verbatim Transcripts
    • Learn about the evidence and proof in arbitration
      • Burden of Proof, Order of Proof
      • Understand how to prepare the evidence
      • Develop knowledge of the procedural protections
      • Determine how to present a case to an arbitrator
      • Understand the guidelines for testifying as a witness

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This program can be applied toward the:

Thu.-Fri., Nov. 12-13
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Gary A. Marsack, President, Lindner & Marsack, SC, Milwaukee, WI
$845: Register by Thu., Oct. 29
$895: Register on or after Fri., Oct. 30 Discount Available
CEUs: 1.4
Program No. 5045-7949
Register Now
Tue.-Wed., May 17-18, 2016
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Gary A. Marsack, President, Lindner & Marsack, SC, Milwaukee, WI
$845: Register by Tue., May 3, 2016
$895: Register on or after Wed., May 4, 2016 Discount Available
CEUs: 1.4
Enrollment Limit: 25
Program No. 5045-8599
Registration Deadline: Tue., May 17, 2016
Register Now
For more information, contact:
Mary Piwaron, Associate Outreach Specialist,, 227-3216