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Transit Workplace Behavior Series: Managing Employee Performance Available Online


Anyone challenged with the supervision of subordinates realizes right away that not all employees are motivated in the same manner. Learn the fundamental principles of employee performance motivation and management, and set up management programs and practices to encourage and systematically maintain improved employee performance across the board.


While some employees exhibit characteristics of a strong work ethic, others sometimes seem to contribute just enough and complain even more. In this course, participants learn fundamental principles of employee performance (behavior) motivation and management. Among the areas covered are quantifying and grading employee performance, recognizing outstanding performance, the provision of incentives to motivate average and below average performance, employee discipline and setting up effective management programs and practices.

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Who Should Attend

Public transit and/or transportation professionals.

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Benefits and Learning Outcomes

  • Using transit employees as examples, participants will learn how employee performance can be quantified, measured and graded. Armed with this information and with an additional understanding of a few typical characteristics of employee attitudes at each level, participants will gain knowledge of how employees of each grade can be more easily and efficiently supervised and motivated.
  • Not all employees need to be motivated to perform at a higher level. However, morale can be boosted when continued outstanding performance is recognized or rewarded. Other employees could use a bit of motivation through incentives. Participants will learn the difference between recognition (reward) programs and incentive (motivational) programs and learn how each approach can be most effective and why.
  • Traditional performance reviews are often not anxiously awaited by either the giver or the receiver. And in some cases, a poorly designed performance review can affect both the giver and receiver in a negative way rather than motivate performance as intended. Participants will examine a traditional performance review and identify how subjectivity and a focus on deficiencies can sabotage its effectiveness. Alternative methods of reviewing employee performance will be presented, discussed and evaluated.
  • Participants will be asked to develop and present a management practice and a design for a program or programs to address an identified employee performance issue at a hypothetical agency.

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Course Outline/Topics

Unit 1/Week 1 -

Quantifying and Grading Employee Performance

Unit 2/Week 2 -

Recognition and the use of low and no cost incentives to motivate employee performance

Unit 3/Week 3 -

Performance reviews

Unit 4/Week 4 -

A comprehensive approach to motivating employee performance

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This program can be applied toward the:

Course Accessible: June 8-July 3
Location: Available Online
Instructor: Randall Pine
CEUs: 1.6
Enrollment Limit: 40
Program No. 4890-7919
Registration Deadline: Mon., June 8
Course Accessible: Jan. 4-29, 2016
Location: Available Online
Instructor: Randall Pine
$400: Register by Tue., Dec. 1
$500: Register on or after Wed., Dec. 2 Discount Available
CEUs: 1.6
Enrollment Limit: 40
Program No. 4890-8568
Registration Deadline: Mon., Jan. 4, 2016
Register Now
For more information, contact:
Ken Woodall, Outreach Specialist,, 414-227-3332


CTED Fall 2015 Brochure

View the Brochure

Or download the pdf

RTAP Scholarships
Wisconsin Residents Only
Your RTAP (Rural Transportation Assistance Program) administrator may provide scholarships for our courses!

For more scholarship information, contact Steve Hirshfeld at or 608-267-0209. Your agency may qualify for RTAP scholarships!

Plan ahead and pay less!
Take advantage of this savings. You can deduct $100 from the original price when we receive your payment 20 business days prior to the date of any of our professional transit training workshops.
Call us today at 414-227-3332!