In the creative economy, quick and innovative government agencies must emerge from 'traditional' bureaucracies. The balanced scorecard is a new technique to guide and evaluate agency performance.
Prepare to succeed in the new political economy. Learn how to create an integrated strategy, achievement metrics and methods to evaluate unit, team and individual accomplishments that contribute to organizational victory.
Transforming an organization from one that merely produces things to one that creates ideas that anticipate and respond to community needs is a key challenge in the 21st century.