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How to Assess and Improve Your Public Agency's Performance: The Balanced Scorecard


In the creative economy, quick and innovative government agencies must emerge from 'traditional' bureaucracies. The balanced scorecard is a new technique to guide and evaluate agency performance.

Prepare to succeed in the new political economy. Learn how to create an integrated strategy, achievement metrics and methods to evaluate unit, team and individual accomplishments that contribute to organizational victory.

Transforming an organization from one that merely produces things to one that creates ideas that anticipate and respond to community needs is a key challenge in the 21st century.


So, how does a unit integrate innovation with results? How will stakeholders, leaders and staff know that their daily activities are producing the hoped-for results? Dedicate the day to digging in and finding out.

Most importantly, this workshop is geared toward encouraging innovative thinking and hands-on activities. Key topics include strategic management, the five key components of the balanced scorecard, the difference between value and cost, anticipatory management concepts, and connecting strategic goals with employees and customers.

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Benefits and Learning Outcomes

  • Create a strategic plan based on the latest management thinking
  • Develop a balanced scorecard approach to measure progress across the organization and obtain staff buy-in
  • Produce implementation actions and measurements for departments, teams and individuals that integrate strategy with daily tasks
  • Look ahead of annual goals to be sensitive to trends, seek and exploit opportunities, and prepare the enterprise for rapid change

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This program can be applied toward the:

Fri., Jul. 17
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Gary F. Keller, Ph.D., President & Founder, Keller Management Services, Milwaukee, Wisconsin
CEUs: 0.6
Enrollment Limit: 20
Program No. 7310-8322
Registration Deadline: Fri., July 17
Register Now
For more information, contact:
Shirley J. Burks (Bufford), Program Director,, 414-227-3157


Online Elective Workshops
Check out the new online option to complete elective workshop topics within the Public Administration certificate or the Professional Judicial Assistant Certificate in Administration.
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