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Emotional Intelligence and Communication Skills for Public Managers


Success in the business world has traditionally been attributed to rational thinking and analytical skills (IQ). However, research studies over the last three decades have concluded that emotional intelligence (EQ) may be the most important business skill today. Develop your emotional intelligence proficiency in self-awareness and interpersonal communication. Moving into the new millennium, who survives and who thrives will be determined by mastery of these skills.


Communication is more than words. We often take words at their face value and impose our personal definitions and history, or we don’t really listen beyond the words to the meaning and intent of the communication. Many business problems are related to poor communication and a lack of understanding when it comes to communication styles. People think that because we’re talking English, we speak the same language – that’s just not how it is!

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Benefits and Learning Outcomes

  • Know how the brain and emotions work, how the brain gets hijacked, and how to recover when that happens
  • Understand a definition of communication that works
  • Grasp the basics of neuro-linguistic programming, the study of how we receive, store and access information
  • Observe communication styles from several perspectives to help you better understand how you and others communicate
  • Use communication tools and practical tips for being heard, being understood and gaining cooperation

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This program can be applied toward the:

Tue., Aug. 11
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Patricia Clason
$150: Register by Tue., July 28
$165: Register on or after Wed., July 29 Discount Available
CEUs: 0.6
Enrollment Limit: 20
Program No. 7310-8374
Registration Deadline: Tue., Aug. 11
Register Now
For more information, contact:
Shirley J. Burks (Bufford), Program Director,, 414-227-3157


Online Elective Workshops
Check out the new online option to complete elective workshop topics within the Public Administration certificate or the Professional Judicial Assistant Certificate in Administration.
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