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The Neutral Zone Process


The Neutral Zone is a consensus driven process designed to assist managers, supervisors and staff to resolve communication-related challenges or conflicts/problems that are affecting their ability to perform their job at a desired level.

The participants will learn the necessary skills to manage conflicting situations and, therefore, ensure that they contribute to not only create a positive work environment, but potentially prevent or reduce complaints of discrimination, and differential treatment and/or harassment.

Benefits and Learning Outcomes

  • Provide participants with tools and strategies to use when responding to employees' concerns and/or complaints regarding other’s negative behaviors, lack of cooperation, cross cultural conflicts and others

  • Participants will effectively address behaviors that can seriously impact on individuals’ job performance, the work environment, and the organizational requirement to create and maintain an inclusive and respectful work environment

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Dates and locations to be announced.
Fee: $165
CEUs: 0.6
Email us with your interest, contact:
Shirley J. Burks (Bufford), Program Director,, 414-227-3157


Online Elective Workshops
Check out the new online option to complete elective workshop topics within the Public Administration certificate or the Professional Judicial Assistant Certificate in Administration.
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