Understand the management role and responsibilities including the art of leadership, motivation, communication and delegation. Acquire the leadership skills necessary to "hit the ground running". Perfect for the new or prospective supervisor, and is also an excellent refresher for more seasoned leaders.
You will learn to:
Optimize communication opportunities and deliver instructions clearly
Handle formal performance appraisals and provide productive feedback
Apply a proven conflict management methodology and tweak your style
Delegate efficiently and effectively
Build a high performance team
Strengthen your on-the-job-training program
Instill a "root cause" problem solving mentality with your employees
This two-day class is based on time tested and proven leadership competencies. The course content will enhance any operation by improving the skill base of those involved in first line supervision. The agenda has a proven record of customer satisfaction and has been well received by hundreds of supervisors, team leaders and managers.
Day One - 8:30am-Noon
Communication - The most effective leaders are those who communicate successfully.
• Deliver clear instructions
• The communication cycle - its components and keeping it intact
• How to communicate using various styles and modes
• Barrier identification and overcoming barriers
Day One - 1-4pm
Performance Alignment - One of the hardest things to do is manage performance, yet it has the most effect on the operation.
• Set goals
• Provide positive and negative feedback
• Recognition - how and why
• Formal and informal performance appraisals
• Tips and techniques
Day Two - 8:30am-Noon
Building a High Performance Team - Teamwork is the goal, not simply forming teams.
• How do I motivate my subordinates
• Formal and informal teams
• Leadership by example
• Set-up to be successful
• Team stages and how to handle them
Time Management and Effective Delegation - Make the most of the time available and optimize results.
• Fundamentals of time management
• How to avoid time wasters
• When and how to delegate
• Identify and deal with barriers
Day Two - 1-4pm
Problem Solving - Part of the day-to-day responsibilities is problem solving. Here's how to do it right.
• Root cause analysis
• A simple and effective four-step model
• Tools and techniques
Effective Meetings - Meetings, meetings, meetings! Let's make them as productive and efficient as possible.
• Keep things on track
• Deal with disruptive behavior
• Design an effective meeting
• Evaluation techniques
Training New Employees and Implementing New Processes - A common occurrence in the supervisory world...yet often mishandled.
• Save time and money by implementing an efficient training plan
• Setting up the learner(s) to be successful
• Be able to recognize when people get it
• How to deal with change and resistance