Essential Skills for Supervisors - School of Continuing Education, University Of Wisconsin

	Essential Skills for Supervisors

	Understand the management role and responsibilities including the art of leadership, motivation, communication and delegation. Acquire the leadership skills necessary to "hit the ground running". Perfect for the new or prospective supervisor, and is also an excellent refresher for more seasoned leaders.
	You will learn to: Optimize communication opportunities and deliver instructions clearly Handle formal performance appraisals and provide productive feedback Apply a proven conflict management methodology and tweak your style Delegate efficiently and effectively Build a high performance team Strengthen your on-the-job-training program Instill a "root cause" problem solving mentality with your employees
More ▼ This two-day class is based on time tested and proven leadership competencies. The course content will enhance any operation by improving the skill base of those involved in first line supervision. The agenda has a proven record of customer satisfaction and has been well received by hundreds of supervisors, team leaders and managers. Program Agenda Day One - 8:30am-Noon Communication - The most effective leaders are those who communicate successfully. • Listening • Deliver clear instructions • The communication cycle - its components and keeping it intact • How to communicate using various styles and modes • Barrier identification and overcoming barriers Day One - 1-4pm Performance Alignment - One of the hardest things to do is manage performance, yet it has the most effect on the operation. • Set goals • Provide positive and negative feedback • Recognition - how and why • Formal and informal performance appraisals • Tips and techniques Day Two - 8:30am-Noon Building a High Performance Team - Teamwork is the goal, not simply forming teams. • How do I motivate my subordinates • Formal and informal teams • Leadership by example • Set-up to be successful • Team stages and how to handle them Time Management and Effective Delegation - Make the most of the time available and optimize results. • Fundamentals of time management • How to avoid time wasters • When and how to delegate • Identify and deal with barriers Day Two - 1-4pm Problem Solving - Part of the day-to-day responsibilities is problem solving. Here's how to do it right. • Root cause analysis • A simple and effective four-step model • Tools and techniques Effective Meetings - Meetings, meetings, meetings! Let's make them as productive and efficient as possible. • Keep things on track • Deal with disruptive behavior • Design an effective meeting • Evaluation techniques Training New Employees and Implementing New Processes - A common occurrence in the supervisory world...yet often mishandled. • Save time and money by implementing an efficient training plan • Setting up the learner(s) to be successful • Be able to recognize when people get it • How to deal with change and resistance Close ▲ Benefits and Learning Outcomes ▼ Optimize communication opportunities and deliver instructions clearly Handle formal performance appraisals and provide productive feedback Apply a proven conflict management methodology and tweak your style Close ▲
	This program can be applied toward the: Emerging Leaders Certificate
	Notes Course fee includes morning and afternoon refreshment, networking breaks, lunches and instructional material.
	"I liked the interaction with everyone. This made the class very interesting and an easy way to learn some new skills." Dennis Lindemann, Manager, Ladish Forging "Loved Buck's approach and style! I learned so many practical tips and ideas that I will certainly implement." Micky Glaser, Thermo Fisher Scientific, Milwaukee, WI



	Tue.-Wed., Aug. 27-28 8:30am-4:00pm Location: UWM School of Continuing Education (Click link for directions) Instructor: Rodney (Buck) Hillestad Fee: $895 CEUs: 1.4 Program No. 5050-3784 Add To Registration Form Check Registration Form


	For more information, contact:
		Jan Allen, Director, Business & Management, allen3@uwm.edu, 414-227-3219, 888-947-9947

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