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Critical Thinking: Business Analysis and Decision-Making Strategies


Sharpen your skills by becoming more aware of your own thought process and the thought processes of others. Learn techniques to foster critical thinking through probing and reflecting. Become more skilled in structuring an argument, judging credibility of a source and making better decisions. As a result, become more effective in analysis, communication and leadership.

Who Should Attend

Those who want to improve their problem-solving and decision-making abilities, as well as individuals who want to challenge their current approach to analysis. 

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Benefits and Learning Outcomes

  • Develop critical thinking and analysis skills
  • Learn techniques to foster critical thinking and improved focus
  • Enhance customer service through better problem-solving and decision-making
  • Increase situational awareness
  • Become more effective in analysis, communication and leadership

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Course Outline/Topics

Seminar Outline

Overview of Critical Thinking

  1. Definitions of Critical Thinking
  2. Components of Critical Thinking
  3. Critical vs. Non-Critical Thinking
  4. Ways to Become a Critical Thinker
    • Activity: Self Analysis
  5. Critical Thinking Model
  6. How to Stimulate Critical Thinking in a Team
  7. Preventing Groupthink
  8. Baloney Detection: Skeptical Thinking
    • Activity: Baloney Detection Quiz

Asking Questions and Problem Definition

  1. Asking Probing Questions
    • Activity: Asking smart questions
  2. Structuring Problem Statements
  3. Goal Statements
    • Activity: Develop a Problem and Goal Statement
  4. Identifying the Cause of the Problem
  5. Divergent/Convergent Thinking
  6. Mind Mapping
  7. Fishbone Diagram
  8. Consensus Thinking
    • Activity: Consensus Thinking

 Business Problem Analysis and Decision Making

  1. Business Problem Analysis Model
  2. SWOT Analysis
  3. Examples for Using SWOT Analysis
    • Activity: Problem Solving and Decision making
  4. Decision/Event Trees
  5. Expected Monetary Value
    • Activity: Decision/Event Tree
  6. Six Thinking Hats: an Approach to Decision Making
  7. Parallel Thinking
    • Activity: Applying Six Thinking Hats
  8. Making Decisions
  9. Decision-making strategies
    • Activity: Selecting the best Decision-making Strategy
  10. Who Makes the Decision?
  11. Decision-making strategies
  12. Decision methods
    • Decision by Consensus
    • Grid Analysis
    • Weighted Grid Analysis
    • Pareto Analysis
    • Qualitative Decision Making Methods
    • Activity: Picking the Best Decision Method
    • Activity: Balancing the Budget


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This program can be applied toward the:

"Excellent course content & presentation by the instructor. "
Laura E. Evica, U.S. Bank

"This course was fantastic! Barb was very engaging. There was a great balance of lecture and exercises. "
Amy Cooley, West Bend Mutual Insurance Co. May 2015

Mon.-Tue., Nov. 2-3
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Barbara M. Farmerie, MBA, PMP
CEUs: 14/PDUs: 14/PDHs: 14/CDUs: 14
Program No. 5025-8010
Register Now
Thu.-Fri., May 12-13, 2016
Location: UWM School of Continuing Education (Click link for directions)
Instructor: Barbara M. Farmerie, MBA, PMP
CEUs: 1.4/PDUs: 14/PDHs: 14/CDUs: 14
Enrollment Limit: 25
Program No. 5025-8626
Register Now
For more information, contact:
Maribeth Sacho, Program Associate,, 414-227-3337
Anne O'Meara, Program Director,, 414-227-3311


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