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Create Your Facilitator and Learner Manual


Explore techniques for preparing professional training programs, managing instructors effectively, fielding questions and facilitating learning. Cover everything from the page layout and formatting of materials to critical facilitation skills, such as knowing what questions to ask and how to ask them.


You've completed your needs assessment, developed objectives and an evaluation strategy. Now it's time to assemble course material. If other trainers are using the facilitator manual and/or instructor's guide, what needs to be included to maintain continuity class to class and facilitate the learning process? What reference materials do the learners need during class? What about page layout and formatting? We'll answer all of these questions and more in this useful and informative session.

Often, the hard part about training isn't the presentation of the program content. With preparation and practice, we can learn the content thoroughly and become proficient at presenting it. What's harder is facilitating and leading the learning process. As trainers, what questions we ask, how we form them, where we direct them, along with how we respond and field questions are critical skills enabling us to guide and mentor the learning process. We explore and practice the elements of this critical skill set in detail, and prepare you for the challenges associated with learner styles and group dynamics.

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Who Should Attend

  • Training and Development Managers
  • Managers and Supervisors
  • New or Experienced Trainers
  • HR Professionals
  • Consultants
  • Anyone Charged with Designing Manuals and/or Materials Used To Support Training

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Benefits and Learning Outcomes

  • Understand design of course material
  • Create learner and facilitator manuals
  • Practice formatting basics
  • Make your material reader-friendly
  • Prepare to lead the learning process
  • Know how to best formulate and field questions
  • Manage time in the classroom
  • Practice and apply your new knowledge

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Course Outline/Topics

8:30am – 12:00pm

  • Introductions & Logistics
  • Layout & Format
  • Writing to Connect with Your Audience
  • Accelerated Learning

12:00pm – 12:30pm

  • Lunch

12:30pm – 4:30pm

  • Designing & Writing Job Aids  
    • Short exercises
    • Case studies
    • Simulations and games
    • Etc.
  • Facilitation & Questioning Skills           
  • Presentation Methods     
  • Design, Development & Use of Visual Aids
  • Time Management

Sessions include a morning and afternoon 15 min. break.

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Lunch and snacks are provided each day. Discounted parking is also available for those who park in the adjacent Grand Avenue parking structure.
Dates and locations to be announced.
Fee: $395
CEUs: 0.7
Email us with your interest, contact:
Latonia Pernell, Program Manager,, 414-227-3336


Spring 2015 Business Programs Catalog

Or download the pdf