Ms. Donna M. Shepard is the principal and owner of TouchPointe Coaching, an organization designed to coach behavior and performance issues and delivery specific training. Previously Ms. Shepard served as the Director for the UWM Center for Diversity Learning. As director, she created a series of programs to assist and enhance learning for companies in the Wisconsin area. She was responsible for the design, development and recommendation of the overall Diversity programs and solutions at the Center for Diversity Learning. As Director, Ms. Shepard assisted many organizations to execute diversity strategies and meet their training goals. She has also played an integral role in establishing several Diversity Councils in southeastern Wisconsin.
As Director, Donna lead and facilitated workshops, meetings and discussion sessions, analyzed data and delivered client specific training. She also reported and conducted best practices research and provided coaching.
Ms. Shepard has over 10 years of Human Resources experience with specific expertise in Diversity, Training and Development, Employee Relations. Before joining UWM Center for Diversity Learning, Ms. Shepard was the Diversity Manager for one of the largest utilities in Southeastern Wisconsin. Ms. Shepard is also a Certified Diversity Practitioner (CDP) and Coach.
Ms. Shepard has worked on and managed global and domestic project assignments for fortune 500 organizations. These assignments include: diversity management and strategy, mentoring, organizational effectiveness, staffing, retention and sexual harassment. Areas of expertise include diversity training design and delivery, focus group facilitation, performance and behavioral coaching, development planning, and diversity coaching.
Ms. Shepard is a graduate of Concordia University, Mequon Wisconsin (BS Business Communications Management) and a Masters of Management/Organizational Behavior emphasis, and a Master of Business Administration, from the University of Phoenix, Wisconsin. She received a Master Certification in Diversity (CDP) from Cornell University, New York.
Donna is a certified facilitator in: Seven Habits for Highly Effective People, Producing Results with Others (Social Styles) and Flawless Consulting, Conflict Management, Crucial Conversation and Diversity Strategy and Coaching.
Donna is also actively involved in the Latino Entrepreneurial Network (LEN), in her community, mentors teenagers, and manages the knowledge center at her church.