Patron Behavior and Staff Safety

How to approach patrons to advise them of your policies

A presentation by Warren Graham Warren Graham

Wednesday, October 2, 2013
1:30pm - 3:00pm

St. Francis Public Library
4230 S. Nicholson Ave.
St. Francis, WI 53235


"Always remember that it's all
about communication, rather than
confrontation, with the patron."
-Warren Graham

RSVP Online

Sharing expertise gleaned from more than two decades as a library security manager, Warren Graham demonstrates how libraries can maintain their best traditions of openness and public access while keeping both staff and the public safe. In this 90 minute presentation, Mr. Graham will present guidelines for when and how to intervene when someone violates the library's code of conduct, including tips for approaching the patron.

Librarians and front-line staff will leave this program with the confidence and know-how they need to maintain a comfortable, productive, and safe environment for everyone in the library.