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SOIS Information Technology Department

Mission

The mission of the School of Information Studies Information Technology Department is to provide the SOIS faculty, staff, and students with needed IT services to further support research and the student education experience.

Goals & Objectives

  1. To provide SOIS with innovative and inclusive forward thinking to improve the broader mission of our school.
  2. To provide faculty with (i) desktop support, (ii) applicable technology training, and (iii) secure and reliable technology solutions for research and instructional use
  3. To provide students with the needed communications platforms and IT and support the distribution of knowledge in the classroom and in an online environment to successfully complete their academic career

 

UWM UITS Current System Status

+ Scheduled Maintenance: Patching of Windows Active Directory Domain Controllers (Tue, May 28, 2013 03:00 AM to Tue, May 28, 2013 06:00 AM)
On Tuesday, May 28 from 3-6 a.m., the campus Active Directory service will be undergoing maintenance while patches are applied to the servers' operating system. The authentication service for ad.uwm.edu will be unaffected during this timeframe. This maintenance is being performed as part of normal operating system best practices intended to ensure service integrity. For issues or concerns, contact the UWM Help Desk at 414-229-4040, toll-free at 877-891-3459 or use the online form at GetTechHelp.uwm.edu.
+ Scheduled Maintenance: PAWS PeopleTools Software Upgrade (05/30/2013 06:00 PM to 06/03/2013 07:00 AM)
From 6:00 PM, Thursday, May 30 through 7:00 AM Monday, June 3, 2013, the PAWS system will undergo a scheduled software upgrade. The system will be unavailable to students, faculty and staff during this period. For issues or concerns, contact the UWM Help Desk at 414-229-4040 or via the online request for at http://gettechhelp.uwm.edu.
+ Scheduled Maintenance: UWMWiFi Maintenance (06/01/2013 12:00AM to 06/01/2013 04:00AM)
On Sat., June 1st from midnight through 4 a.m., the UWMWifi, Eduroam, UWMSponsored, & Public wireless connections may experience intermittent outages. Maintenance is required to upgrade the system to ensure future stability and performance. Wired connections, telephone service, and areas with ProwlNet will not be affected. For issues and concerns, please contact the UWM Help Desk at 414-229-4040 or use the web form at: GetTechHelp.uwm.edu
+ Scheduled Maintenance: Web Services (06/01/2013 12:00 AM to 06/01/2013 3:00 AM)
On Sat. June 1, 2013 from 12:00 am - 3:00 am, technical staff will be performing maintenance on the databases that support UWM CMS & ColdFusion Services. The maintenance involves performing routine database server software updates intended to ensure the continued security and stability of the services. During the maintenance period, the UWM Web Services will be unavailable. For issues and concerns, please contact the UWM Help Desk at 414-229-4040 or use the web form at: GetTechHelp.uwm.edu
+ Scheduled Maintenance: pantherFILE Database Server Patch application (06/07/2013 05:30 AM to 06/07/2013 07:00 AM)
On Friday, June 7, 2013 between 5:30 AM - 7:00 AM. The pantherFILE support team will be doing maintenance on the service's database server. During this maintenance window, the pantherFILE will not be available via the website or the Xythos drive. This maintenance is expected to improve the security of pantherFILE. For issues and concerns, please contact the UWM Help Desk at 414-229-4040 or use the web form at GetTechHelp.uwm.edu.
+ Scheduled Maintenance: Student Data Warehouse Server Patch (06/09/2013 08:00 to 06/09/2013 10:00)
Student Data Warehouse maintenance is scheduled from 8:00 AM through 10:00 AM on Sunday, June 09, 2013. During this time, Data Warehouse services will be unavailable. If there are issues or concerns regarding this maintenance, please contact the UWM Help Desk at 414-229-4040, or use the online form at GetTechHelp.uwm.edu.
+ Scheduled Maintenance: UWMWiFi Maintenance (06/25/2013 3:00AM to 06/25/2013 06:00AM)
Detail information: On Tue., June 25th from 3 a.m. through 4 a.m., the UWMWifi, Eduroam, UWMSponsored, & Public wireless connections may experience intermittent outages. Maintenance is required to upgrade the system to ensure future stability and performance. Wired connections, telephone service, and areas with ProwlNet will not be affected. For issues and concerns, please contact the UWM Help Desk at 414-229-4040 or use the web form at: GetTechHelp.uwm.edu
+ Scheduled Maintenance: UWM WiFi networks (07/12/2013 12:00am to 07/13/2013 3:00am)
From Friday, July 12 at midnight to Saturday, July 13 at 3 a.m., network engineers will be doing maintenance on the UWM WiFi networks in the UWM Student Union. During this maintenance window, individuals may experience wireless connectivity issues in the Union. After maintenance is completed, connectivity will be restored. This work is being done to maintain the best connectivity for UWM WiFi service. For issues and concerns, please contact the UWM Help Desk at 414-229-4040 or use the web form at: GetTechHelp.uwm.edu
 
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