Professional and Graduate Assistant Information

ssc pro staff

Professional Staff

EriccaEricca Pollack

Executive Director
Ericca attended college at Illinois State University and received a B.S. in Speech Communication and a M.S. Ed in College Student Personnel Administration. Ericca started at UW-Milwaukee in March of 2008 as the first Director of the Student Success Center (formerly named the First Year Center). Prior to UWM, She worked for 6 years at Drake University as the Director of Residence Life. As Executive Director of the Student Success Center, her role is to oversee the development of programs and services relating to student success, especially for new students. She serves as a key member of the Access to Success leadership team, Co-Chair of Fall Welcome and a key member of admitted student communications. In 2013, Ericca received the UWM Academic Staff Outstanding Performance & Service Award at the Annual fall Awards Ceremony.

Phone: 414-229-5385
Twitter: EriccaR

ColinColin Daly

Director of New Student Programs
Colin attended college at North Central College in Naperville, IL and received a B.A. in Organizational Communications and Spanish. Colin also attended Grand Valley State University where he received an M.Ed in College Student Affairs Leadership. Prior to UWM, he worked for 4 years at the University of Missouri as a Residence Hall Coordinator. As Director of New Student Programs, his role is to ensure all new students have a successful transition to UWM. Colin coordinates New Student Orientation (NSO), Transfer and Adult Student Orientation (TASO), Online Orientation and supervises the Orientation Leaders. Additionally, Colin coordinates large scale welcome programs such as Fall Welcome, Common Reading Experience and Panther Academic Welcome Days (PAWD). Colin also oversees the Student Success Center programs and daily operations.

Phone: 414-229-3309

KayKay Eilers

Director of Mentoring and First-Year Student Success
Kay is a graduate of the University of Wisconsin-Milwaukee where she earned a Master of Science in Administrative Leadership in Higher Education. Previously she attended the University of Nebraska – Lincoln earning a Bachelor’s degree in Journalism. Prior to joining the UWM team, Kay worked at Herzing University for 5 years; most recently in the role of System Director of Career Development. In her role at UWM as the Director of Mentoring and First-Year Student Success, her role is to support the needs of first-year, transfer and adult students at UWM through specific programs. Kay oversees and supervises the Peer Mentors as well as coordinates MAP-Works for UWM.

Phone: 414-229-7194


KelseyKelsey Stockton

Coordinator of Orientation Programs

Kelsey earned a Master of Arts in College Student Personnel at Bowling Green State University in Bowling Green, OH. Prior to that, she received a Bachelor of Arts in English Literature and Classical Languages at Marquette University in Milwaukee, WI. Before joining the Student Success Center team at UWM, Kelsey worked for four years as a Residence Hall Director at Marquette University and has experiences in client relations at a leadership development group. As the Coordinator of Orientation Programs, Kelsey assists incoming students and their families with their transition to UWM. She coordinates program logistics and operations in partnership with campus community members.

Phone: 414-229-7213

BrennanBrennan O'Lena

Coordinator of Success Coaching & MAP-Works

Brennan earned his Master of Arts in Student Affairs Administration in Higher Education from Ball State University in Muncie, IN. Prior to that, he received a Bachelor of Arts in History from the University of Wisconsin-Milwaukee. Before joining the Student Success Center staff, Brennan worked as a Residence Life Coordinator for University Housing at UWM. As the coordinator of Success Coaching and MAP-Works, Brennan manages the campus implementation and utilization of MAP-Works along with success coaching initiatives for at-risk students.

Phone: 414-229-6760


Graduate Assistants


Alyssa Anzalone

Graduate Assistant - Mentoring
Phone: 414-229-5995



Rafael Escobedo

Graduate Assistant - Mentoring
Phone: 414-229-6673



Courtney Nikolay

Graduate Assistant  - Learning Communities
Phone: 414-229-5385



Chris Stewart

Graduate Assistant - Mapworks
Phone: 414-229-6673


Erica Woods

Graduate Assistant - Success Coaching

Phone: 414-229-5995


Graduate Assistants with Inclusive Excellence Center


December Lange

Lawton Scholar Graduate Assistant

Phone: 414-229-7234