STRATEGIC FOCUS - October 2013

Develop Annual IT Strategic Status Report
Develop Sustainable Budget Model for Information Technology
Publish Catalog of UWM IT Services
Enhance Physical IT Infrastructure
Enhance Virtual Infrastructure
Enhance Infrastructure Services
Enhance Research Computing
Initiate R&D
Develop Strategy for Instructional Technologies
Expand Premier Service Model

STRATEGIC FOCUS DETAIL

   
Develop Annual IT Strategic Status Report    
Inform the UWM community about central and distributed IT activities within a budgetary context on an annual fiscal-year basis.
The components will include:
      •Past year’s accomplishments
      •Current projects and initiatives
      •1-2 year IT Roadmap of upcoming projects and initiatives
      •3-5 year strategic vision aligned with the University’s strategic plan
      Audience: Key IT stakeholders including researchers, faculty, administrative staff, governance units, and students
      Additional interested stakeholders include prospective students, alumni, and those of us with disabilities
      FAA Strategic Goal(s) Alignment:
      •Lead Stewardship of Resources and Mitigation of Risks
      UWM Strategic Planning Categories:
      •Infrastructure

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Develop Sustainable Budget Model for Information Technology   
Fund the ongoing life-cycle of core and strategic services as reflected in the UWM Strategic Plan by clarifying the dynamics
between centrally-funded versus distributed services, as well as services funded on a one-time versus continual basis.
The model will address:
      •In-house and hosted services including hardware, software, training, and FTE allocation.
      •Assessment of current funding based on revenue source(s) and associate risk of those sources
      •Clear, concise and well-maintained Service Level Agreements (SLAs) for in-kind and cost recovery services
      Audience: FAA Administration and partners with Service Level Agreements
      FAA Strategic Goal(s) Alignment:
      •Lead Stewardship of Resources and Mitigation of Risks
      UWM Strategic Planning Categories:
      •Infrastructure
      •Operations and Services

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Publish Catalog of UWM IT Services
Maintain up-to-date list of all UWM IT services through the publication and regular updating of an IT Service Catalog.
The IT Service Catalog will contain:
      •Service Owners and Service Sponsors
      •Operational Team
      •Customer access
      Audience: All who use UWM’s IT services
      FAA Strategic Goal(s) Alignment:
      •Lead Stewardship of Resources and Mitigation of Risks
      UWM Strategic Planning Categories:
      •Operations and Services

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Enhance Physical IT Infrastructure    
Plan for the future needs, stability and security of the UWM’s physical IT infrastructure to support the mission of teaching, learning, research, and service.
Network target areas include:
     •Expand UWM WiFi to all UWM buildings
     •Upgrade legacy network hardware and fiber
     •Ensure legal/compliance obligations are met
     •Develop physical and virtual security zones via credentialing to limit access to sensitive data by improving role-based access (rather than ePantherID access)
     •Design the network with bandwidth capacity for research, communication and teaching
     •Prepare for future services such as mobile, VOIP, video, and data needs
      Data Center targets include:
      •Streamline server security
      •Ensure interoperability of the data center locations
      •Design for risk management
      Audience: All UWM constituents who rely on the wired and wireless network infrastructure and the continuity of data center operations.
      FAA Strategic Goal(s) Alignment:
      •Lead Stewardship of Resources and Mitigation of Risks
      UWM Strategic Planning Categories:
•Infrastructure

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Enhance Virtual Infrastructure   
Plan for the future needs, stability and security of the UWM’s virtual IT infrastructure to support the mission of teaching, learning, research, and service.
Target areas for Information Security include:
     •Improve the efforts to inform, educate and train the campus community to ameliorate security-conscious practices and adherence to security policies and laws
     •Improve compliance of legal requirements (e.g., HIPAA)
     •Enhance logging and needed monitoring capabilities
     •Increase use of encryption
     •Enhance security of cloud applications
     •Support UWM units in analyzing security risks
     Target areas for Identity and Access Management include:
     -Enhance collaboration with researchers from other universities through federation
     -Attract external funding through compliance with federal standards
     -Streamline process for obtaining and maintaining credentials
     -Enhance the reliability of authenticating to services with single sign-on
      Audience: All members of the UWM community
      FAA Strategic Goal(s) Alignment:
      •Promote Best Place to Work
      •Lead Stewardship of Resources and Mitigation of Risks
      UWM Strategic Planning Categories:
     •Infrastructure
     •Research
     •Operations and Services

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Enhance Infrastructure Services   
Plan for the future needs of UWM faculty, staff and students to support the mission of teaching, learning, research, and service
Target areas for electronic communication include:
     •Migrate the current email and calendaring service to a cloud-based hosted solution
     Target areas for cloud services include:
     •Provide cloud services within the parameters of Risk Management, Information Security, and Legal compliance.
     Audience: All members of the UWM community
     FAA Strategic Goal(s) Alignment:
     •Lead Stewardship of Resources and Mitigation of Risks
     •Drive Development of Physical and Virtual Spaces that Facilitate Innovation and Collaboration
     UWM Strategic Planning Categories:
     •Infrastructure
     •Teaching and Learning

 

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Enhance Research Computing                                    
Provide a research computing infrastructure that meets the goal of UWM becoming a top-tier research institution.
Target areas include:
     •Expand the capacity for high performance and high throughput computing
     •Evaluate public and private cloud resources for research computing
     •Complete a needs assessment to improve UWM Digital Asset Management and to strengthen collaboration between •University IT Services and the Library to address research data curation and management
     •Develop a sustainable funding model to meet UWM computing needs and ongoing support
     •Explore partnerships within the UW System, with other universities, as well as with partners in industry and international institutions.
     •Develop a shared support structure that maximizes the UWM "community of expertise" at all levels including researchers, research groups, distributed IT, central IT, and external resources utilizing a facilitator enabled model
     Audience: UWM Researchers and the Graduate School
     FAA Strategic Goal(s) Alignment:
     •Lead Stewardship of Resources and Mitigation of Risks
     UWM Strategic Planning Categories:
     •Research

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Initiate R&D   
Establish an R&D infrastructure and agenda to align with future services that meet the needs of a top-tier research university.
Internal target areas within IT operations include:
     •Automate processes
     •Increase efficiency
     •Reduce costs
     •Integrate with the latest platforms
     •Reduce staffing needs
     •Respond to emerging trends
     Target areas focused on the overall University include:
     -Partner with others in research and development, especially externally-funded research projects
     Audience: Central and distributed IT units and research projects
     FAA Strategic Goal(s) Alignment:
     •Enhance Provision of Excellent Service to UWM
     UWM Strategic Planning Categories:
     •Research
     •Operations and Services

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Develop Strategy for Instructional Technologies   
Ensure that UWM is on the forefront of adoption of instructional technologies by focusing on resources for learning, sharing, collaboration, and information storage.
Target areas include:
      •Level 2 technology baseline integration in all UWM instructional spaces
      •Technology support for the UW Flex Option
      •Explore Open Textbooks and Open Courseware (OCW) initiatives
      •Support Open standards and disability-friendly platforms for e-textbooks
      •Student experience and success tracking while at UWM and beyond
      •Electronic Portfolio development
      •Initiatives to promote active online learning.
      •Process improvement to evaluate and adopt instructional technologies
      •Expanded research for how learning spaces (digital and physical) support teaching needs.
      Audience: UWM instructors, students and the Learning Technology Center
      FAA Strategic Goal(s) Alignment:
      •Enhance Provision of Excellent Service to UWM
      •Drive Development of Physical and Virtual Spaces that Facilitate Innovation and Collaboration
      UWM Strategic Planning Categories:
      •Teaching and Learning

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Expand Premier Service Model   
Establish a framework for continuous life cycle management to ensure the efficient and effective delivery of IT services and infrastructure.
Target areas include:
      •Strengthen the commitment to the ITIL service model and the principles of enterprise architecture
      •Develop a feedback model for all IT services at UWM:
      -Establish cost-saving efficiencies
      -Eliminate duplicate services
      -Routinely calibrate service delivery to expectations
      Audience: The entire UWM community
      FAA Strategic Goal(s) Alignment:
      •Enhance Provision of Excellent Service to UWM
      UWM Strategic Planning Categories:
      •Infrastructure
      •Operations and Services

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