Keys for Social Intelligence

Evelyn Ang, Lecturer

Course: COMMUN 192, SEM 001 (Full)
Class Number: 46120
Credits: 3 HU
Time: TR 11:00 AM – 12:15 PM
Place: NWQ G587
Course: COMMUN 192, SEM 002 (Full)
Class Number: 47934
Credits: 3 HU
Time: MW 12:30 PM – 1:45 PM
Place: NWQ G589

Course Description:

This is an introductory exploration of the interplay of the multiple facets of social intelligence and the purposes and mechanisms of interpersonal communication, with emphasis on how our own communication behaviors influence outcomes. We will examine some pitfalls of interpersonal communication and explore how conflict can distort our view of ourselves and others. We will look at the sources, consequences, and implications of conflict, and the current state of knowledge about nonviolence and communication. We will identify differences in learning styles, communication preferences, conflict styles and conflict beliefs, through examination of our own profiles. We will explore some implications of culture on how people approach communication, including how our cultural lenses may influence methods for resolving interpersonal conflict, violence, justice, and forgiveness. The student will augment theory with experience. Emphasis throughout will be on developing communication skills, analytical ability, and critical thinking skills.


Successful completion of the course will be gauged by the depth of ability to:

  1. demonstrate critical thinking skills through self-conscious learning
  2. practice active listening skills, identify pitfalls and weaknesses in others’ communication patterns
  3. identify various learning, communication, and conflict styles, and describe underlying assumptions and potential consequences on communication outcomes including some cultural influences
  4. explain and practice the theory and skills of nonviolent communication
  5. relate communication concepts to real-life conflict situations through reflective writing and participation

About the Instructor:

After earning her M.B.A. in 1989 from UW-Milwaukee (a proud alumn), and her J.D. from Marquette University Law School, Evelyn co-founded and managed a community mediation program in Milwaukee, with offices in the Agape Community Center (Northwest side) and UMOS (Southside). She was the first Executive Director of Peace Learning Center of Milwaukee, Inc.

Evelyn’s current practice is focused on mediation and facilitating dialogue for organizations in crisis. She has assisted non-profit organizations, workplace groups, community, school and church groups in crisis, and local groups dealing with youth violence. She has served many organizations involved in dispute resolution, both as arbitrator and as a mediator. These include the State Bar of Wisconsin's Fee Dispute Committee, Council of Better Business Bureau, the U.S. Equal Employment Opportunity Commission (EEOC), Better Business Bureau of Wisconsin, U.S. Postal Service REDRESS program, Milwaukee County Children's Court, and the U.S. Bankruptcy Court (E.D., Wisconsin). Evelyn served on the Milwaukee School Board’s Task Force on Safe Schools and Violence Prevention in 2007-08. She is a member of the Interfaith Conference of Milwaukee's Restorative Justice Committee.

Co-author of chapter “Stepping outside a comfort zone: transdisciplinary innovation in sustainability education” with Darien Simon, Ph.D. and Anette Lundebye, Regent’s College London, in Atfield, R. and Kemp, P. eds (2013) Enhancing education for Sustainable Development in Business and Management, Hospitality, Leisure, Marketing, York: The Higher Education Academy. ISBN 978-1-907207-69-3.